SkyUser achieves one of it's ultimate aims.

[SatDish]

What about those 'unofficial' sky staff that like to remain anonymous ? I wouldn't be too surpised to see them leave now.

there is no reason for them to leave, and i suspect that they will still stay

[SatDish]

good news, lets hope they can explain Sky's abysmal customer service for ther BB.

that would be down to training and managment within Sky and nothing to do with Sky Expert, as he would definatly be further down the food chain

[madrat]

but he/she could report all the problems we have had and are having with ther support system, its a more direct feedback route. thats what I was thinking

[SatDish]

i do believe that is one of there main aims, to find problem trends and report back about them, but i do think they know that CS needs to evolve a lot more

[Undecided Adrian]

Grats on that guys and anything that can help Sky build a better CS experience can only be welcomed.

[Keiran2K8]

Yeah! Great work Lads! Maybe we can now offer our Tips to them and see them getting passed on over the phone ans stuff

[NewsreadeR]

I'm pretty sure that whoever the official poster from Sky is they won't have all the answers. They'll just be the communication person, part of whose is to keep an eye on this forum and report anything important or interesting to the depts within Sky. LIkewise, if they have something to post it will because the dept within the compnay wants to get a message out to users. I think this is a real step forward - very well done guys.

I think that pretty much sums it up in one short paragraph, unlike my half a page

Thanks for the compliments, its what we wanted all along

[NewsreadeR]

What about those 'unofficial' sky staff that like to remain anonymous ? I wouldn't be too surpised to see them leave now.

Hi Flange, there is no reason for those staff to stop visiting or posting, their help is also just as welcome.

This way we have a route to escalate problems, feedback, etc quicker.

The only thing that we have to make sure, is there is no conflicting help, ie in between Tiers etc. As this could be unbeneficial.

[reddwarfcrew]

Have to say, I didn't think you'd pull it off.

Well done to you both, I don't know how you fit in your normal job and family as well as the site!!

[FrostFree]

Although I wasn't keen on sky's official participation, I welcome it under the conditions stated in the original post. Maybe I'll get my broadband at long last!

Frosrtfree