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    Sky Error Reports

    This is a discussion on Sky Error Reports within the Technical discussion forums, part of the Broadband Technical Help category; I, as a resident, self-manage 13 flats and the communal Sky dSCR switch was upgraded in January 2021 to a ...

    1. #1
      Juice370's Avatar
      Juice370 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: ASUS RT-AC66U
      Sky TV: Other
      Join Date
      Jun 2012
      Location
      Manchester
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      Sky Error Reports

      I, as a resident, self-manage 13 flats and the communal Sky dSCR switch was upgraded in January 2021 to a Sky Q enabled Whyte WSCR504 after the Sky installer at the time found errors for flat #22 and recommended we change the switch. Sky are again refusing to install, this time for the flat above #24 giving no clues apart from an error reports found in Dropbox below. The flat below #22 has confirmed that his Sky Q has been flawless since we installed the switch in Jan 21 and continues to work today. Also the previous owner of the latest sky install #24 has confirmed as of July 2021 Sky was working fine.

      Is this a case of an overzealous Sky engineer or pre-install Sky protocol? Could someone please take a look at the reports and give us an idea of where the fault may lie and if we should push for the install regardless?

      https://www.dropbox.com/sh/u3pd0xip2...FKbuC67Za?dl=0

      Thanks


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    3. #2
      Juice370's Avatar
      Juice370 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: ASUS RT-AC66U
      Sky TV: Other
      Join Date
      Jun 2012
      Location
      Manchester
      Posts
      51
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Sky Error Reports

      We have a positive resolution. A tier 2 engineer has been to the site this morning and confirmed, the signal is perfect (flat green bars on the test equipment) on all 4 subscriber outputs from the Whyte dSCR. He previously saw the error report and his only conclusion was that the installer's test equipment was the old version and faulty. So who else has he denied Sky Q to in the last week?

      That's all I know and obviously, the new resident is delighted to rebook the install without resistance.


      Hopefully someone in a similar situation will also push for logic. If the previous outgoing resident had a good Sky signal, you will too.

      As a self-management company, we have to trust nobody and question everything or we will get financially burned.

      All the best.

    4. The Following User Says Thank You to Juice370 For This Useful Post:

      speedyrite (24-09-21)

     

     

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