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    BT Redcare / Sky HD Major Problem ?

    This is a discussion on BT Redcare / Sky HD Major Problem ? within the Technical discussion forums, part of the Broadband Technical Help category; We have Sky HD in the living room and a Sky + box in a upstairs Bedroom . Both plugged ...

    1. #1
      albert square's Avatar
      albert square is offline Sky User Member
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      BT Redcare / Sky HD Major Problem ?

      We have Sky HD in the living room and a Sky + box in a upstairs Bedroom . Both plugged into telephone sockets . For months we have periodically recieved letters from Sky informing us "as that part of the reduced subscription we recieve " ( 63 !!! ) both boxes must be connected to the telephone at all times. We have informed Sky they always are .
      Anyway , it appears that our Burglar Alarm ( BT Redcare ) interferes with the Sky 'signal' on the telephone line and it appears we are not connected.
      Through this forum next week someone kindly suggested an improved 'professional' filter. Unfortunatley this did not work , and after speaking to Sky and Redcare their suggestion was to purchase a Redcare modem compatibility device (MCD) and this would solve the problem .
      It arrived this afternoon and after plugging it in , guess what . It still doesn't work , and to cap it all when the MCD is plugged in it knocks the internet connection (BT Broadband) out , and we can't access the internet .
      To say i'm at my wits end is an understatement !! . Any suggestions from you good people ?

      Please and thank you


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    3. #2
      eyemdee's Avatar
      eyemdee is offline Sky User Member
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      Re: BT Redcare / Sky HD Major Problem ?

      I googled Redcare MCD and came up with this:-

      Bt Redcare - Security Installer Community

      I think the answer is there somewhere?

    4. #3
      albert square's Avatar
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      Re: BT Redcare / Sky HD Major Problem ?

      Many thanks for that bit of advice .

      Please excuse my ignorance , but how i interpret one of the replies is to fit an asdl filter between the mcd and the phone connection . Does that sound correct ?

    5. #4
      eyemdee's Avatar
      eyemdee is offline Sky User Member
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      Re: BT Redcare / Sky HD Major Problem ?

      ^^^ That's how it reads to me - but I have not come across these Redcare MCD's before. Can't do any harm to try though!

    6. #5
      albert square's Avatar
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      Re: BT Redcare / Sky HD Major Problem ?

      Many ,..........many thanks Eyemdee !

      Mission accomplished !!

      All appears to be working correctly .

      You've made an old man very happy.

      Thanks once again

     

     

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