connected ..low connection speed..

[daxian]

hi guys....
Got connected and i'm getting 8.96 mb download and 768 upload on a max package with a 17db attenuation and 14.4 db noise .
by all accounts i think i should be getting much higher connection speeds ,could i be capped ? Dave.

[sassylady]

Sky Netgear DG834GT utility version 0.4

You can pull your full stats into a config file and that will give more information about you connection. If you then paste this info the tech minded lot should be able to help you further.

[daxian]

hi again ....here are the stats hope this helps someone to advise.....

/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 8096 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 16.6 14.0
Attn(dB): 17.0 12.0
Pwr(dBm): 18.6 10.1
Max(Kbps): 11616 1152
Rate (Kbps): 8096 768
G.dmt framing
K: 254(0) 25
R: 12 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 254 25
M: 1 8
T: 1 1
R: 12 16
S: 1.0470 8.6153
L: 2040 208
D: 64 8
Counters
SF: 173611 173609
SFErr: 0 0
RS: 23611144 1475676
RSCorr: 0 0
RSUnCorr: 0 0

HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 56351532 0
Data Cells: 11665 0
Drop Cells: 0
Bit Errors: 0 0

ES: 1 0
SES: 1 0
UAS: 179467 0
Total time = 1 days 21 hours 36 min 34 sec
SF = 1064194
CRC = 146
LOS = 1
LOF = 0
ES = 1
Latest 1 day time = 21 hours 36 min 34 sec
SF = 1064194
CRC = 146
LOS = 1
LOF = 0
ES = 1
Latest 15 minutes time = 6 min 34 sec
SF = 23231
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 52989
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 24 hours 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52872
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 44519
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0

[sassylady]

I am sure someone will pick this up for you, from a novice G.DMT suggests the line may capped, but I cannot advise you further, my attenuation is longer than 17 but in Master socket I get the full 16 kbps. Did you take these stats from an extension?

[stephens]

Sky have put you on G.DMT and not ADSL2+. They seem to be doing this with a lot of people. You will have to get onto them and query why they have done it when your stats show you should be able to get a stable connection at a higher speed

[daxian]

thanks for the replies people ......
i will bite the bullet and get in touch with sky re the gdmt mode ......hate having to call support ...by all accounts not a pleasurable experience.....Dave.

[daxian]

hi again ....
been onto sky and after going through initial checks i was told to try a different filter,tried all 3 no change,so back onto sky where iam told that 8.96kbps is a good speed.. by an indian lady, and my line will probably only be capable of that speed ..goodbye.....oh joy....Dave.

[stephens]

Hahaha! Sky just get better and better with the things they come out with.

Ask them to raise a ticket with tier 3. If they will not try explaining your stats to them, I doubt they will understand. Maybe that way you can ask to be put through to tier 3 who will understand. Telling tier 3 your stats will prove you are capable of getting better speeds.

[daxian]

hi all .....just an update ...
Got through to sky again and ran through the line test,tried filters plugged into the test socket blah blah ...and the girl finaly raised a ticket for tier 3 .....
Now waiting for thier rep to ring me back .....will keep you all posted as to the outcome.......thanks for the replies so far .....Dave.

[Unregistered]

/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 8096 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 9.3 14.0
Attn(dB): 36.0 23.0
Pwr(dBm): 19.8 0.8
Max(Kbps): 9152 1216
Rate (Kbps): 8096 416
G.dmt framing
K: 254(0) 14
R: 12 16
S: 1 16
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 254 14
M: 1 16
T: 1 1
R: 12 16
S: 1.0470 17.0666
L: 2040 120
D: 64 8
Counters
SF: 38403 38401
SFErr: 4 0
RS: 5222876 163204
RSCorr: 1654 0
RSUnCorr: 77 0

HEC: 3 0
OCD: 0 0
LCD: 0 0
Total Cells: 12470257 0
Data Cells: 918165 0
Drop Cells: 0
Bit Errors: 0 0

ES: 3 0
SES: 0 0
UAS: 21 0
Total time = 11 min 22 sec
SF = 38403
CRC = 4
LOS = 0
LOF = 0
ES = 3
Latest 1 day time = 11 min 22 sec
SF = 38403
CRC = 4
LOS = 0
LOF = 0
ES = 3
Latest 15 minutes time = 11 min 22 sec
SF = 38403
CRC = 4
LOS = 0
LOF = 0
ES = 3
Previous 15 minutes time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0

these are my stats, i changed to ADSL2+ aswell.