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    phone extension question

    This is a discussion on phone extension question within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; hi,my parents we're due to be connected to the connect package on the 29/01/07,ive set their router up today 26/01/07 ...

    1. #1
      pimpshizzy's Avatar
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      phone extension question

      hi,my parents we're due to be connected to the connect package on the 29/01/07,ive set their router up today 26/01/07 and its already working..BUT theyre only getting speeds of 27-74kbs.

      some details.

      line att 56.0
      noise 5.3db
      3.40km from exchange

      means nothing to me im affraid,the only thing i could think is that (stay with me this gets complicated) the adsl line from router connects to a 20m extension cable that runs into loft and into other bedroom,THEN another extension runs outside along the bungalow back inside into the master socket,approx 40-50m total length of old (maybe 7yr old )extension cable..could this be the reason for seriously low speeds??


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    3. #2
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      Re: phone extension question

      Almost without exception extensions are bad news in the quest for a decent connection speed.

      However, bear in mind your parents are on Connect and this has a 10 day training period where speeds will vary considerably.

      Even so, the cabling sounds awful and I suspect the noise margin, which is rather low, is being hammered by this.

      Connect will adjust for this but the speed they end up with is likely to be on the low side. Even with perfect wiring, their attenuation (line length) will limit them to ~3meg.

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      Re: phone extension question

      many thanks for your reply,up until now they have been on dial up but the 5 connect service was too cheap to ignore,BUT at last try its now at the point where theres no connection at all.would the wireless route be any better ?? im on the connect service less than 400 yards nearer than them to exchange and im getting between 1.8-2.3 mbs (previously on bt 512k maximum service)..HELP
      Last edited by Saturday; 27-01-07 at 10:53 AM. Reason: Removed full quote of preceding post

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      Re: phone extension question

      If the wiring is really bad then plugging the router into the master socket and using wireless may be a better option - it all depends on the ability to get a good wireless signal at their PC.

      With all that extension wiring in place the connection would really benefit from having a replacement filtered faceplate fitted to the master socket (simple DIY, 5 min, 15). This won't improve the extension but will stop the extension impacting a master socket connection.

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      Re: phone extension question

      Hello Saturday,

      I've also done the otimization bit and MTU tab thing and plugged my extension lead into the test socket.

      my stats are now up to:

      ADSL Link Downstream Upstream
      Connection Speed 928 kbps 416 kbps
      Line Attenuation 61.0 db 31.5 db
      Noise Margin 6.4 db 7.0 db

      Before tweaks the connection downstream was 480, upstream 224, n/m 3.5-5.8db down.

      The downstream was as high as 1058 earlier today after tweaks. Are these figures the best I can expect until LLU? I also did the speedtest but the figures were



      and



      Am I comparing like with like?
      hope this makes sense - this is my first EVER post

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      Re: phone extension question

      PROBLEM SOLVED...

      got a belkin wireless key for 14 from pc world this aft,and after a 4 hour battle trying to install it finally got it all up and running,parents now getting 1398kbs download speed,MORAL is dont use 60 foot of 7yr old extension cable

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      Re: phone extension question

      how stable is the connection you now get? did you have to buy a new adsl faceplate as well or are you using the test socket on the masterplate? why did it take 4 hours - I thought they were plug and play

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      Re: phone extension question

      @specialaka - welcome to the forum

      Couple of things:

      TCPoptimizer makes changes to your PC to ensure it isn't a bottleneck - think of it as fitting a bigger pipe between the router and the PC. What it doesn't do is affect or change the router in any way so will not change the speed the router connects at.

      You are right to be thinking of testing your connection with the test socket but you've rather negated the point by plugging an extension into it. What the test socket does is connect directly to the phone wires coming into your house without being connected to any other wiring e.g extensions. That way you can see the effect of your house wiring/extensions but only if you plug your router directly into it.

      Your speed is rather low but then your attenuation (line length) is rather high. You are nearing the limit for stable ADSL where the connection can be a little hit and miss. If your line is very good (i.e. quiet) then you might get as much as 3000kbps downstream connection. If it is poor then your current speed may be the best you can get. Sadly, moving to Sky LLU when it is available will not change that.

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      Re: phone extension question

      Thanks for that Saturday,

      Would it make sense to try and go wireless AND fit an adsl faceplate - hopefully this would eliminate the need for the extension lead?

      Also -I know this should go in another forum but any recommendations for PCI/USB so I can go wireless? thanks

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      Re: phone extension question

      On a slow connection wireless makes sense as long as you can get a good wireless signal at the PC. That will certainly do away with an extension lead, which is always a bad thing.

      Fitting a filtered faceplate is a good thing as this will remove much or all of any noise being generated by your internal wiring e.g. hardwired extensions, or other phone devices e.g. digibox. If you don't have any hardwired extensions then the faceplate will have little effect.

     

     
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