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    worth badgering sky for more speed, base on these stats?

    This is a discussion on worth badgering sky for more speed, base on these stats? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Your connection speed is slow for your attenuation - you could expect something like 7500kbps on a relatively noise free ...

    1. #31
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      Re: worth badgering sky for more speed, base on these stats?

      Your connection speed is slow for your attenuation - you could expect something like 7500kbps on a relatively noise free line.

      Your lower speed is almost certainly down to the influences of your internal wiring particularly the use of an extension for your router. This can clearly be seen in your stats - your line errors are terrible. There's no point me listing them, they're all so high

      Frankly, it's quite impressive that you connect at the speed you do. Surely you must be seeing connection problems?

      Take some time to read through the first sticky in my signature plus the cabling and faceplate help forum for some help.


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    3. #32
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      Re: worth badgering sky for more speed, base on these stats?

      Hi, can some one please take a look at my stats,im on the max package and 660 metres from exchange,i was getting problems with web pages not loading,i phoned sky and they said that i had line errors and they would have to cap my line,i think they said it would be capped at 6mb.I sometimes wonder if im even getting that as it seems slower than my old 2mb with ukonline at times.I have tried the router in the master socket and didnt notice any difference,even teir 3 didnt notice any difference as they ran tests on my line whilst in the master socket.Any info would be appreciated about my stats.Many Thanks.

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 704 Kbps, Downstream rate = 5120 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 19.3 14.0
      Attn(dB): 19.0 13.0
      Pwr(dBm): 16.9 6.1
      Max(Kbps): 9760 1248
      Rate (Kbps): 5120 704
      G.dmt framing
      K: 161(0) 23
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 161 23
      M: 1 8
      T: 1 1
      R: 16 16
      S: 1.0987 8.6666
      L: 1296 192
      D: 64 8
      Counters
      SF: 523951 523949
      SFErr: 0 0
      RS: 35628704 4453566
      RSCorr: 36 54
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 107561111 0
      Data Cells: 222505 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 32 0
      Total time = 2 hours 29 min 18 sec
      SF = 523951
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 2 hours 29 min 18 sec
      SF = 523951
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 14 min 18 sec
      SF = 50519
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

    4. #33
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      Re: worth badgering sky for more speed, base on these stats?

      You are capped at 5120kbps - which is a shame because your attenuation would normally allow a connection of up to ~21000kbps, far higher than Sky's Max goes to.

      If you did have line errors you don't now, absolutely none (you can ignore UAS), so presumably the capping has been highly effective.

      Of course, removing the noise would have been a far better solution than capping.

    5. #34
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      Re: worth badgering sky for more speed, base on these stats?

      So do you think it would be worth fitting a new face plate?

      Would that make a difference seeing as i am using an upstairs socket?

    6. #35
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      Re: worth badgering sky for more speed, base on these stats?

      If the noise is being generated from one of your phone extensions/devices then yes.

      If it is being generated by the extension for your router (which would have to be connected to the unfiltered terminals of the faceplate), then no.

    7. #36
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      Re: worth badgering sky for more speed, base on these stats?

      Thanks 'Saturday' for your reply to my stats,do you think i should contact sky and try to get them to uncap me and try to get a better speed,possibly sort out the errors too,i feel gutted that my line is capable of that speed and im capped at 5mb.Many Thanks

    8. #37
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      Re: worth badgering sky for more speed, base on these stats?

      When you say you tried the test socket which gave you the same results, was that before or after you rang Sky and they capped you?

      Your line stats seem perfect apart from the cap, I would want to know the sync speed and any errors with your modem plugged straight into the test socket using the short cable with your line uncapped...(don't worry about your actual download speed using wireless etc... as that can be fixed later) but if you're saying this is when you were getting problems then maybe Sky have done well in stopping the errors, but getting so many errors on such a short line with an excellent noise margin at your current sync speed seems dubious.

    9. #38
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      Re: worth badgering sky for more speed, base on these stats?

      @Bristol Boy

      Based on the stats you posted, your line is not generating any errors. However, as you have been so severely capped, you wouldn't expect to see too many. But none at all certainly makes me think they have capped you unnecessarily harshly.

      My advice is to call Tier 3 (and it must be T3) and have this discussion with them. They can lift the cap partially or completely to see what errors then arise (if any).

      Ideally, you'd sort out any possible noise problems in advance of this (e.g. fit a filtered faceplate and plug the router directly into it) but you could have the cap lifted first to see if this is necessary.

      Good luck.

    10. #39
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      Re: worth badgering sky for more speed, base on these stats?

      Can someone help me too. I have the following starts, but as you can see the speed is well down. I am on Max.

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 5089 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.4 13.5
      Attn(dB): 24.5 13.9
      Pwr(dBm): 1.3 12.4
      Max(Kbps): 5208 864
      Rate (Kbps): 5089 764
      G.dmt framing
      K: 12(0) 24
      R: 8 16
      S: 16 8
      D: 64 8
      ADSL2 framing
      MSGc: 60 68
      B: 11 23
      M: 16 8
      T: 13 1
      R: 8 16
      S: 1.1994 7.7037
      L: 1334 216
      D: 64 8
      Counters
      SF: 12496 12494
      SFErr: 0 1
      RS: 670134 106199
      RSCorr: 172 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 2418328 328739
      Data Cells: 4227 462
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 23 1
      SES: 11 0
      UAS: 70 15
      Total time = 4 hours 38 min 9 sec
      SF = 1028996
      CRC = 31
      LOS = 44
      LOF = 0
      ES = 23
      Latest 1 day time = 4 hours 38 min 9 sec
      SF = 1028996
      CRC = 31
      LOS = 44
      LOF = 0
      ES = 23
      Latest 15 minutes time = 8 min 9 sec
      SF = 28918
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 1
      Previous 15 minutes time = 15 min 0 sec
      SF = 54199
      CRC = 3
      LOS = 4
      LOF = 0
      ES = 3
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55810
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 2
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55749
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 1
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 54379
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Last edited by suzie; 02-02-07 at 05:02 PM.

    11. #40
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      Re: worth badgering sky for more speed, base on these stats?

      Well something is wrong

      With your attenuation you should be connecting (assuming a relatively noise free line) at the highest speed Max can deliver, whereas your connection speed is less than 1/3 of that.

      The first though of course would be that you have been capped by Sky. Indeed you may well have been speed capped by Sky but then you haven't also been placed on G.DMT which is the norm.

      Other than Sky capping you the obvious culprit would be line noise but that's what's confusing me. Noise sufficient to depress your speeds to such an extent should be very visible in your stats - but it's not. Sure, your line is generating errors but at quite low levels.

      Then there is your noise margin. If your speed has been capped then this would normally raise your noise margin figures much, much higher than they are.

      Taking all this into consideration it looks like you have a line noise problem that is suppressing your speed but, for some reason, it is not showing up as line errors

      All I can suggest is that you connect your router to your test socket (assuming you have an NTE5) and run it for a couple of hours (download, browse etc). Then extract the stats again and post them so we can see both your connection stats and your line errors. This should give a clue as to what is going on.

     

     
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