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    New Sky user with slow download speed.

    This is a discussion on New Sky user with slow download speed. within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Yes - that would be perfect - stating the obvious, make sure the router extension is connected to the unfiltered ...

    1. #11
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Yes - that would be perfect - stating the obvious, make sure the router extension is connected to the unfiltered terminals of the XTE-2005.

      Also, just to remind you, looking at your upstream speed your connection appears to be capped. Once you've replaced your wiring etc you might want to ask Sky to uncap it.


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    3. #12
      bobthebaptist's Avatar
      bobthebaptist is offline Sky User Member
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      Hi Saturday
      I guess I'll wait and see a wiring diagram so that I know about 'unfiltered terminals', But how do I then go about getting Sky to uncap my connection? Is there an e-mail for such requests or do I just take pot luck with who I get to speak to at Sky BB Customer Services? Do I request a particular tier level of customer support?
      Any advice gratefully received.
      I'll wait to get the connection sorted out before trying to add new e-mail addresses!! That seems like pointless fun so far. Maybe Sky will have sorted it all by then. lol.

      Regards

      Bob

    4. #13
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      You can phone or email but need to get through to Tier 3 which can be a chore. Best bet would be to email. Tell them you've improved your connection but have noticed that it appears to have been capped. You may get a fobbed off but just politely persevere.

      broadbandtechnicalsupport@bskyb.com

    5. #14
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      Re: New Sky user with slow download speed.

      Hi Saturday
      I have now rewired the line from the BT Master as suggested by you. See stats

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 682 751 0 61 367 00:35:45
      LAN 10M/100M 162 0 0 11 0 00:37:51
      WLAN 11M/54M 14620 14304 0 1876 1132 00:37:41

      ADSL Link Downstream Upstream
      Connection Speed 2240 kbps 416 kbps
      Line Attenuation 58.0 db 31.5 db
      Noise Margin 7.5 db 13.0 db

      OK still not great but certainly better
      Have you any comments to make or should I just go ahead and contact tech support by e-mail as you suggested?
      I assume I won't get anywhere near the 'Max' download speeds so should I ask to be changed to a different package?

      Regards

      Bob

    6. #15
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      Re: New Sky user with slow download speed.

      Well, looks like you've installed it well as your stats are now better than via your test socket.

      Yep - time to contact Sky and ask them to remove any cap on your line. With your stats you should get something like 3000kbps down and 760kbps up.

      If you don't need the "unlimited" then moving to Sky Mid will give you the same download speed for 5 less a month.
      Last edited by Saturday; 06-01-07 at 09:40 PM. Reason: clarity

    7. #16
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      Re: New Sky user with slow download speed.

      Quote Originally Posted by Saturday View Post
      If you don't need the "unlimited" then moving to Sky Mid will give you the same speeds for 5 less a month.
      Wouldn't moving to mid reduce the upload speed to 400kbps? (just so the poster is aware).

    8. #17
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      Re: New Sky user with slow download speed.

      Yes - that's right. I've edited my post to avoid confusion. Thanks.

     

     
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