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    Slow Broadband speed.

    This is a discussion on Slow Broadband speed. within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Thought i would post here instead of ringing customer services. Sometimes having problems with streaming videos (slow buffering speed, sometimes ...

    1. #1
      Thwaitzy's Avatar
      Thwaitzy is offline Sky User Member
      Exchange: Ipswich, EAIPS
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      Slow Broadband speed.

      Thought i would post here instead of ringing customer services. Sometimes having problems with streaming videos (slow buffering speed, sometimes it works ok then when i go on to a different video it wont buffer at all this is on websites such as YouTube etc.) and some games. As it was estimated i would be getting between "11-17mb" download speed, what i am actually getting at the moment is quite disappointing. My router is connected to the master socket with a microfilter, which is connected by Ethernet cable to my pc.
      During the first 5 days i had no broadband at all this was due to faulty lines in my flat which a bt engineer had to come to change (not sure if this will make a difference)





      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 1204356 1747771 0 1120 350 45:11:04
      LAN Up 2266160 2837282 0 7483 0 45:11:47
      WLAN Up 2646165 1500695 0 0 0 45:11:25
      ADSL Link Downstream Upstream
      Connection Speed 1530 kbps 252 kbps
      Line Attenuation 24.0 dB 11.8 dB
      Noise Margin 16.0 dB 21.3 dB

      And finaly this is from Sam knows

      You are connected to the Ipswich telephone exchange.
      • ADSL is available in your area
      • Your exchange is also enabled for ADSL Max services
      • Your exchange is also enabled for ADSL2+ services
      According to BT Wholesale, houses at your postcode should be able to support
      up to 2Mbps via ADSL
      7Mbps or greater ADSL connection via ADSL Max
      14Mbps or greater via ADSL2+

      Standard ADSL RAG results

      • You can receive 2Mbps ADSL
      • You can receive 1Mbps ADSL
      • You can receive 512kbps ADSL
      • You can receive 256kbps ADSL
      You are approximately 628 metres from the exchange. Note that this is the straight line distance - the actual cable length will be longer!


      Any help would be greatly appreciated.

      Thanks Matt


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Slow Broadband speed.

      You should indeed be getting 16Mb+. If you have a Test socket(link below) plug in there and take your stats. If the noise margin rises any, that means your internal wiring is holding back your speed. You should fit and use a filtered faceplate.

      As it is your line is heavily capped so you should phone Sky and ask them to configure your line manually. You may have to call a few times before you get anyone capable of doing this.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Thwaitzy's Avatar
      Thwaitzy is offline Sky User Member
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      Re: Slow Broadband speed.

      Thank you for the quick reply, after plugging everything into the test socket and retesting after a few attempts ive got these results.





      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 13267 1766697 0 180 89 0:14:47
      LAN Up 2330299 2914941 0 7224 0 48:34:30
      WLAN Up 2653320 1502465 0 0 0 48:34:08
      ADSL Link Downstream Upstream
      Connection Speed 1530 kbps 252 kbps
      Line Attenuation 24.0 dB 15.6 dB
      Noise Margin 16.6 dB 21.2 dB

      Now results with a ADSL/Broadband Enhancer plate






      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 31171 1796779 0 408 762 1:58:25
      LAN Up 2421494 2996968 0 13740 0 50:39:23
      WLAN Up 2668278 1512016 0 0 8965 50:39:01
      ADSL Link Downstream Upstream
      Connection Speed 1530 kbps 252 kbps
      Line Attenuation 24.0 dB 8.6 dB
      Noise Margin 15.9 dB 21.1 dB
      Im just testing this broadband enhancer it says its not an adsl filter so i still may take it back and get the actual filter if you think it would make a bigger difference then this. And i have yet to phone sky about the cap.

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Slow Broadband speed.

      I personally would recommend a filtered faceplate rather than an 'enhancer' which I suspect is something like an iPlate, which only filters out the bell wire and some RF interference. The faceplate filter isolates all the internal wiring, including the bell wire, from the ADSL signal and provides a dedicated RJ11 port for plugging in the router.

      The item you require is available from RunitDirect, a regular contributor to this forum, I would not recommend the cheap versions sold by many eBay sellers. XTE-2005 Clone NTE5 ADSL Faceplate

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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