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    help with my current speed

    This is a discussion on help with my current speed within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; hi i know you must get these posts all the time and i have read a lot in your forums ...

    1. #1
      peggy333's Avatar
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      help with my current speed

      hi

      i know you must get these posts all the time and i have read a lot in your forums but i'm not massively technical when it comes to broadband, i just know my broadband speed has reduced dramatically recently and just wondered if you could help me figure out why ?

      I've posted what my test speed is below.
      I'm on sky connect.

      thanks



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    3. #2
      dholdi's Avatar
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      Re: help with my current speed

      Quote Originally Posted by peggy333 View Post
      hi

      I'm on sky connect.

      thanks

      Thats your problem, try a speedtest during the day when its not throttled and you will get a better result.


    4. #3
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      Re: help with my current speed


      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      peggy333's Avatar
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      Re: help with my current speed

      hi

      i followed the instructions for the stats


      System Up Time 28:20:09
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1959548 2701396 0 9372 43428 20:51:18
      LAN 10M/100M 20691 6332 0 94 17 28:20:06
      WLAN 11M/54M 3488124 2484397 0 691 7627 28:19:58

      ADSL Link Downstream Upstream
      Connection Speed 8064 kbps 448 kbps
      Line Attenuation 10.0 db 7.0 db
      Noise Margin 9.0 db 24.0 db

      also in reply to the first post, the speed is like that all the time recently, ill take another check tomorrow morning!

      http://192.168.0.1/system.htm

    6. #5
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      Re: help with my current speed

      What exchange are you on ?
      With that line attenuation you could expect 20 meg on an llu enabled exchange.
      Use this link to check whats available SamKnows Broadband - Availability - Broadband Availability Checker


    7. #6
      peggy333's Avatar
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      Re: help with my current speed

      i went on that link you gave me, and it gave me the following information:

      Exchange name: Wheldrake
      Exchange code: MYWHE
      Location: York, Yorkshire & Humberside
      Postcode: YO196DT

      The following services are available in your location:

      BT Wholesale ADSL
      BT Wholesale ADSL Max

      hope that info is what you were after, really appreciate the quick response and help so far!

    8. #7
      Isitme's Avatar
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      Re: help with my current speed

      You are on the Wheldrake exchange which, unfortunately has no LLU suppliers. Your best bet is to change to a supplier who does not throttle as much as Sky do on the Connect package. Plusnet. IDNet and ADSL24 are a few to look at.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      peggy333's Avatar
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      Re: help with my current speed

      thanks for all the info you've given me, i didnt realise that sky throttle connect users! my contract ends today so i think i'll give my months notice now and switch to another user, plusnet looks my best option at the moment i think.
      i really wish where i lived had fibre optic cable so we could get better broadband, do you know if theres a place to check if the areas broadband will ever improve ?





    10. #9
      Isitme's Avatar
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      Re: help with my current speed

      You exchange is so small it is going to be a long time before you get fibre. There is a list of exchanges where BT Infinity (fibre) is available. BT Infinity rollout You will notice that most are either in London or the larger exchanges outwith the capital. I think this is sucking up to the PM as I think he promised all of London would have fibre before the Olympics. You will notice there are only a handful of exchanges in Wales, even less in N.Ireland and none in Scotland.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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