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    Progressively worsening speeds

    This is a discussion on Progressively worsening speeds within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi there, I've been with Sky BB for about 2 years now. Initially I was getting around 4-5Mb, but this ...

    1. #1
      med123's Avatar
      med123 is offline Sky User Member
      Exchange: Wandsworth
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      Progressively worsening speeds

      Hi there,

      I've been with Sky BB for about 2 years now. Initially I was getting around 4-5Mb, but this has progressively dropped to 1Mb now.

      I couldn't quite remember which package I was on (paying around 10 rather than 5), but the BT performance test failed which I suppose rules out Sky Connect.

      Here are my stats (with my router plugged into the main socket to my PC via ethernet):

      Code:
      ADSL Link	           Downstream	      Upstream
      Connection Speed	    1024 kbps	        764 kbps
      Line Attenuation	    50.0 db	        30.4 db
      Noise Margin	            29.8 db	        10.0 db
      I am approximately 1.4 miles away from my exchange.

      I played around with TCPOptimizer with no luck, still at 1Mb.

      Is this likely to be a problem at Sky's end rather than mine? Any advice would be much appreciated.

      Thank you.


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    3. #2
      User05's Avatar
      User05 is offline Sky User Member
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      Re: Progressively worsening speeds

      You're heavily capped at the moment. Why is another question. Were you previously in an extension socket, running any extension cables, have any unfiltered sockets or generally any internal wiring issues? Or have you always been connected to the master socket with no extension cables to the router?

      Either way, if you call up sky then they can uncap the speed for you. 08442410515 is the number.

    4. #3
      med123's Avatar
      med123 is offline Sky User Member
      Exchange: Wandsworth
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      Router: Netgear V1 DG834GT
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      Re: Progressively worsening speeds

      Thanks for the advice, I'll give them a call as soon as I can.

      I have a splitter on my main socket with an extension going upstairs where the router usually resides.

    5. #4
      dsldude's Avatar
      dsldude is offline Sky User Member
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      Re: Progressively worsening speeds

      There in lies the problem

      Keep Router in the master socket, ensure the microfilter is the first thing conected to the
      socket, if you need to use a longer ethernet cable to link router to the pc.

     

     

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