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    Poor Speed

    This is a discussion on Poor Speed within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi, I have just been activated (within the last hour) and the speeds are sub-par, as I have the Sky ...

    1. #1
      Cine's Avatar
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      Poor Speed

      Hi,

      I have just been activated (within the last hour) and the speeds are sub-par, as I have the Sky Unlimitied package. Below are my stats:

      ADSL Link: Downstream Upstream
      Connection Speed: 4095 kbps 605 kbps
      Line Attenuation: 20.5 db 9.8 db
      Noise Margin: 15.8 db 18.7 db

      What's going on?


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    3. #2
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      Re: Poor Speed

      Have you read your welcome letter? Assuming you got one you might wanna read the last paragraph stating you start @ 4Mbps and have a 10-day bedding in process
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Cine's Avatar
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      Re: Poor Speed

      Ah okay, thanks.

    5. #4
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      Re: Poor Speed

      I've had Sky Broadband unlimited since Jan 2010 and am getting 3.5/3.6 max. Am I being ripped off ?.

    6. #5
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      Re: Poor Speed

      Who knows, unless you post your router stats then it would be a wild guess.

      How to get your router statistics

      and then

      How to test your ADSL in the Master Socket

    7. #6
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      Re: Poor Speed

      Smithy, I'm only a woman. These things are beyond me. !!!!

    8. #7
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      Re: Poor Speed

      Just click the blue links in Smthy's post and it is quite clearly explained, even for a woman.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: Poor Speed

      Sorry to bump but my bb speed has been decreasing then fluxuating back then decreasing again, my maximum speed reached so far was 3mbps for litterally 2 seconds then my maximum beyond that is 800kb/s
      I am on 20 MB/s connection (sky unlimited)
      Surely I should get higher speeds than that? I live in quite a small suburb so I don't think there would be many people sharing my line.
      and from my wireless receiver, It would seem most people are with BT / Virgin anyway.

      I was trying to download stuff and only got 70 kb/s today... and when i done a speed test (speedtest.net) i got 60kb/s download speed
      (that was best of 3, the worst was 30kb/s)



      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 818437 1324879 0 720 13704 35:39:59
      LAN 10M/100M 61738 7635 0 68 3 69:09:53
      WLAN 11M/54M 2288660 1570857 0 11992 779 69:09:45

      ADSL Link Downstream Upstream
      Connection Speed 711 kbps 798 kbps
      Line Attenuation 54.0 db 32.9 db
      Noise Margin 32.3 db 14.0 db
      Attached Thumbnails Attached Thumbnails Poor Speed-stat.png  
      Last edited by uuilliam; 05-04-10 at 12:59 PM.

    10. #9
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      Re: Poor Speed

      Unplug the router and then take the stats again. You should also do this from the TEST socket (see my link for detail above if required).

      You would also be better doing this on your own thread.

    11. #10
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      Re: Poor Speed

      Thank you for the quick reply.

      I unplugged the ADSL thing (to ask if we had any spares as after browsing the forum a bit more I read suggestions to try new adsl splitters.)
      When I plugged it in, I used the phone to see if it was in right, and I noticed the phone wasn't receiving the Dial tone, so I pushed the wire about until the dial tone came on, and tested again.

      here is speed test now.



      it seems that it is a problem with the box, but I am still (with the exception to test #2) getting less that 4Mbit, Shouldn't the speed be a bit quicker than that? my mate has the same package and he hits 8mb/s download speeds.

     

     
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