Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 9 of 9

    Connection speed dropped

    This is a discussion on Connection speed dropped within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; I used to have a connection speed of around 3Mb, but now I'm lucky to get 1Mb. It dropped off ...

    1. #1
      fatmick's Avatar
      fatmick is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Mar 2010
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Connection speed dropped

      I used to have a connection speed of around 3Mb, but now I'm lucky to get 1Mb. It dropped off a few months ago.

      Any ideas how/why this might have happened?

      Cheers!


    2. Advertisement
    3. #2
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Connection speed dropped

      We need stats first and foremost -

      How to get your router statistics

    4. #3
      fatmick's Avatar
      fatmick is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Mar 2010
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Connection speed dropped

      Thank you! Here are my stats:


    5. #4
      dsldude's Avatar
      dsldude is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Sep 2007
      Posts
      295
      Thanks
      2
      Thanked 1 Time in 1 Post

      Re: Connection speed dropped

      Sky User - How to test your Master Socket
      Can you post your stats with router connected to the Test socket.

    6. #5
      fatmick's Avatar
      fatmick is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Mar 2010
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Connection speed dropped

      Here's the results when connected to the Test Socket - pretty similar:


    7. #6
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,738
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Connection speed dropped

      That shows that your internal wiring is causing a lo of noise. You need to fit a filtered faceplate and run the router from it.

    8. #7
      fatmick's Avatar
      fatmick is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Mar 2010
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Connection speed dropped

      Thanks, I'll give that a go.

      Looking through the forums, it looks like this one
      XTE-2005 Filtered Master Faceplate - ADSL Nation
      is what I should go for. Is that right?

      Also, when I fit the filtered socket, should my broadband speed improve by itself, or will I need to do something (like contact Sky)?

      Also, why would this cause my speed to drop, when it used to be higher and I haven't changed anything?

      (Sorry if these are stupid questions - I'm a noob at this stuff, and know naught about telephone wiring and that).
      Last edited by fatmick; 16-03-10 at 09:56 PM. Reason: more questions!

    9. #8
      dsldude's Avatar
      dsldude is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Sep 2007
      Posts
      295
      Thanks
      2
      Thanked 1 Time in 1 Post

      Re: Connection speed dropped

      When you connect to the TEST socket you take any extension wiring out of the circuit,
      see how your noise margin so so much higher in the Test socket? , this shows something is putting noise on your line when not in the test socket, this is likely to be extension wiring feeding other sockets around the home and/or you have sockets in use that don't have a working micro-filter connected first into them.

      So once you fit a pre filtered faceplate this will eliminate this noise problem, you will need to call sky once this is done as your line is now capped at 1mb due to the wiring problems.

    10. #9
      fatmick's Avatar
      fatmick is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Mar 2010
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Connection speed dropped

      That's very imformative. Thanks guys for your help. I'll post back how I get on when I've fitted the faceplate.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION