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    Day 1 help please

    This is a discussion on Day 1 help please within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Looks good....

    1. #21
      Smithy99's Avatar
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      Re: Day 1 help please

      Looks good.


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    3. #22
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      Re: Day 1 help please

      Quote Originally Posted by portovechios View Post
      Just called sky, 10 mins on the phone while he manually raised it to 16.5mps. I tested it myself and I'm getting 14 right now so I am quite happy for now
      Out of interest, which part of '10 day training period' did you not understand??
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #23
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      Re: Day 1 help please

      Quote Originally Posted by IWasNotTheEnemy View Post
      Out of interest, which part of '10 day training period' did you not understand??
      The bit where sky admitted there was a problem and that the 10 day period was switched off and they apologised and tuned it for me.

      My Sky login showed it was not on DLM also.


      Thanks for your help Guys!

    5. #24
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      Re: Day 1 help please

      Ignore him today, he seems a bit touchy, must be PMT

    6. #25
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      Re: Day 1 help please

      Quote Originally Posted by portovechios View Post
      The bit where sky admitted there was a problem and that the 10 day period was switched off and they apologised and tuned it for me.

      My Sky login showed it was not on DLM also.


      Thanks for your help Guys!
      Fair enough, you didn't mention that! Glad you're sorted now, although DLM can take 72hrs to turn on in the first place and this is day 3 is it not?

      Smithy - no PMT, just in a mood to support Sky's choices for a change
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    7. #26
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      Re: Day 1 help please

      Quote Originally Posted by IWasNotTheEnemy View Post
      Smithy - no PMT, just in a mood to support Sky's choices for a change
      Not thinking of going back to them are you IWNTE

    8. #27
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      Re: Day 1 help please

      Hell no! I like having my weekends back! lol!!
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      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    9. #28
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      Re: Day 1 help please

      Hi portovechios

      what did you ask sky about your connection speed? I go the unlimited and the boardband activiated yesterday, no matter what I tried, my connection is also limited to 4091kbps and 510kbps.

      i called sky and one agent said that they need do some line test within ten days, and then I should get better speed.

      guys, is this true?

    10. #29
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      Re: Day 1 help please

      Yes, you will be under DLM training for the first 10 days or so. It is in your welcome letter.

      Post your router stats and we can give you a good idea what you will end up with.

    11. #30
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      Re: Day 1 help please

      Hi Smithy

      Here is my router stats

      ADSL Link Downstream Upstream
      Connection Speed 4091 kbps 510 kbps
      Line Attenuation 36 db 19 db
      Noise Margin 15 db 15 db

      I havent seen the Line Attenuation changed today, but the Noise margin went down a bit from 20-23 to lower 15 now in the evening.

      what will be my final eta speed?

     

     
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