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    Poor speeds - my fault

    This is a discussion on Poor speeds - my fault within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi all, When I first moved in to this house I connected at 3.5meg which was the indicated speed. I ...

    1. #1
      spluff's Avatar
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      Poor speeds - my fault

      Hi all,

      When I first moved in to this house I connected at 3.5meg which was the indicated speed.

      I had to add a huge telephone extension to get the internet into my bedroom and over a period of time this dropped to 2meg

      I have now put phone next to telephone socket and the speed has not gone back up...

      How can I get the line sorted to get my speed back up?

      Thanks


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    3. #2
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      Re: Poor speeds - my fault

      Post a set of router stats from the socket you are in and if you have one a set from the test socket. It may be that you are capped, if so you will need to call Sky BB tech support and tell them you have recently resolved an internal wiring issue and want your line uncapped. The stats will tell all.

    4. #3
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      Re: Poor speeds - my fault

      ADSL Link Downstream Upstream
      Connection Speed 2045 kbps 542 kbps
      Line Attenuation 58.0 db 34.6 db
      Noise Margin 9.8 db 7.5 db

    5. #4
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      Re: Poor speeds - my fault

      I would say you have been moved to ADSL2+ which is not suiting your line. This is probably why your speed dropped. A move back to G.DMT would probably fix it. Plugging the router directly into the Test socket using only the filter and cables supplied by Sky will establish what speed is possible.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: Poor speeds - my fault

      thanks i will do that.........

      how do i get sky to check and change? whats the advantages / disadvantages between adsl2 and g.dmt

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      Re: Poor speeds - my fault

      All you can do is phone them and ask to be put through to CST to have your line mode changed,

      ADSL2+ is very good for short to medium lines as it can deliver speeds up to 24Mb. Basically it uses a wider frequency than G.DMT(ADSL1) so is more susceptible to noise generated on long lines, such as yours. G.DMT can only deliver 12Mb(capped to 8 by Sky) but it performs better on some longer lines than ADSL2+.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
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      Re: Poor speeds - my fault

      thanks is there a way i can tell if im on adsl org.dmt ?

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      Re: Poor speeds - my fault

      Your previous stats show you are on ADSL2+, indicated by the 606 upload. I am a bit confused though, you say you have been using a very long telephone extension, how did you manage that with a filtered face plate? Did you plug it into the Test socket?

      Can you confirm that the router is now plugged into the filtered faceplate, using only the cables supplied by Sky?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      Re: Poor speeds - my fault

      the socket is a BT supplied one with 2 sockets one for ADSL and one for phone line.

      I used a really long extension cable to allow the router to be close to the PC. Was connected into the ADSL port (not the master socket)

      I have now removed the long extension cable and now using a long network cable...

      Currently the ADSL is connected to the ADSL socket and phone the phone socket.

    11. #10
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      Re: Poor speeds - my fault

      Just out of curiousity can you plug into the test socket?

     

     
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