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    Next steps

    This is a discussion on Next steps within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi, I am on sky mid and have been for some years now. Before the upgrade to 10 meg I ...

    1. #1
      kdowson's Avatar
      kdowson is offline Sky User Member
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      Next steps

      Hi,
      I am on sky mid and have been for some years now. Before the upgrade to 10 meg I used to get about 3.5 to 4.4 meg download now I only get 2.5 to 3 meg.

      I have talked with the sky tecchies and they sent a new router, also resynched my line to 4.2 meg.

      Here are my router (Sagem) stats after about 2 weeks using the new router

      Router Statistics
      System Up Time: 414:55:47
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1456240 1546460 0 0 0 100:28:52
      LAN 12187934 9727422 0 0 0 414:55:47
      WLAN 0 0 0 0 0 414:55:19
      ADSL Link Downstream Upstream
      Connection Speed 3264 kbps 608 kbps
      Line Attenuation 54.0 db 31.5 db
      Noise Margin 7.1 db 15.0 db

      I only live less than 2 miles from the exchange and my house is about 30 yards from the local BT cabinet in the street.
      I have already had BT in and they fitted a new master socket and I have fitted an ADSL filtered faceplate (ring wire removed) and the router is hard wired using a Belkin broadband cable. There is very little noticeable difference between using this cabling versus the sky lead plugged directly into the master socket.

      My neighbours are getting in excess of 4 meg, so they tell me, and yes using the same speedtest as me.

      What really should I expect and what are the next steps?
      Cheers


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    3. #2
      steve16751's Avatar
      steve16751 is offline Sky User Member
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      Re: Next steps

      kdowson
      Hi here is some thing to have a look but the attenuation numbers are for an ideal line. The numbers are an estimate I think every thing you need is on there and then you`ll want to ask more questions http://www.skyuser.co.uk/forum/route...explained.html it explains noise margins, connection speed, attenuation. Your Downstream attenuation is showing 54.0db.

    4. #3
      misfit96's Avatar
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      Re: Next steps

      Quote Originally Posted by kdowson View Post
      There is very little noticeable difference between using this cabling versus the sky lead plugged directly into the master socket.
      there may be little difference in the speed but was there an alteration on the noise margin? how long is this 'belkin broadband cable'?

      My neighbours are getting in excess of 4 meg, so they tell me, and yes using the same speedtest as me.
      every line varies in quality and length, the problem is that your noise margin is preventing a higher download speed. if youve already had a new master socket fitted with a pre-filtered faceplate theres not much more you can do. check your stats again with the cable sky provided and see if there is any change in the noise margin.

      What really should I expect and what are the next steps?
      unless theres a change in stats you cant expect any more than your getting


      btw did you get the new master socket + pre-filtered faceplate after these problems started?

    5. #4
      kdowson's Avatar
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      Re: Next steps

      Thanks steve will take a read of this stuff.

    6. #5
      kdowson's Avatar
      kdowson is offline Sky User Member
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      Re: Next steps

      Hi misfit, Jeez you are telling me things I definitely do not want to hear .... but , here goes

      Quote Originally Posted by misfit96 View Post
      there may be little difference in the speed but was there an alteration on the noise margin? how long is this 'belkin broadband cable'?
      Answer = The difference between the sky cable and the belkin was at decimal point level, the actual number stayed the same.
      The Belking is 12 feet long


      every line varies in quality and length, the problem is that your noise margin is preventing a higher download speed. if youve already had a new master socket fitted with a pre-filtered faceplate theres not much more you can do. check your stats again with the cable sky provided and see if there is any change in the noise margin.
      Answer = see above comment - no real change


      unless theres a change in stats you cant expect any more than your getting


      btw did you get the new master socket + pre-filtered faceplate after these problems started?
      Answer = The new master socket, belkin cable and faceplate lifted line performance from about 2 meg up to averaging about 4 meg. That was when sky had up to 8 meg .

      Their change to up to 10 meg (apart from robbing me of 30GB) has also resulted in me losing about 1 meg download speed.

      My mate lives about 7 miles from his exchange and gets far better speed that I do. So surely there should be something that can be done to improve this even if it means allocating an alternative line from the exchange?? Or am I wrong to believe this could work?

      Appreciate the help guys before talkini further with sky tecchies.http://www.skyuser.co.uk/forum/images/smilies/mad.gif

    7. #6
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      Re: Next steps

      Do you have Sky Phone Rental? Some who do are suffering reduced download speeds.

      It is possible the upgrade to ADSL2+ is causing problems on your line. Call Sky and ask if they will try returning your line to G.DMT. Although your line is not that long, it may just be one of those that can't handle ADSL2+.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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