Have SKY capped me? They say no...

[sc0tsman]

My test results are below. I know I had loads of errors on my line but a good friend of mine from BT did a check on all my house and eradicated 99% of errors and my line is healthy and I should be [by his reckoning] getting at least 15meg.

After calling SKY BB support and getting through to tier 2 they informed me my line was not capped which I know for a fact it is as you can see by my stats.

These stats appear to suggest I am indeed capped on 8meg adsl1 whereas my exchange is adsl2 enabled.

Any advice would be tremendous guys,

Thanks in advance.


NetGear DG834GT [Sky Firmware] V1-White

System Up Time 00:29:34
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time

ADSL LinkDownstreamUpstream
Connection Speed8102 kbps870 kbps
Line Attenuation44.0 db25.1 db
Noise Margin7.1 db8.0 db

[Smithy99]

they informed me my line was not capped which I know for a fact it is as you can see by my stats.

Your facts are wrong i'm afraid.

You are not capped, with your line attenuation you will never get 15mb, you are currently getting the most your line can get as indicated by your noise margin which is down to around the 6.9db default Sky use.

[sc0tsman]

Smithy99, thanks for the reply.

When I initially got SKY BB I was getting slightly over 9meg downstream now it has dropped to just under 7meg as you can see.

SKY tier 2 told me last night he had set DS to 13meg and upstream to max.

So you reckon there is nothing more I can do as I really need the upload speed more than anything.

Looks like virgin may get a call soon LOL

cheers

[Isitme]

As Smithy says you are syncing at the maximum your line will support. If your line has been set at 13Mb, you might be able to tweak the noise margin using one of the applications available which allow you to do this. This might get your sync up above 9 Mb, but it would definitely destabilise your connection. Your downstream is also at its maximum.

You may get a bit more with an ISP like O2 who use a lower default noise margin, but it would not be much, 3-400kbps downstream, 1-200 upstream at best. If you want a lot more, cable is your only option.

[Smithy99]

Can you post your stats again from the TEST socket this time just to be sure.

[Andy17]

My test results are below. I know I had loads of errors on my line but a good friend of mine from BT did a check on all my house and eradicated 99% of errors and my line is healthy and I should be [by his reckoning] getting at least 15meg.

After calling SKY BB support and getting through to tier 2 they informed me my line was not capped which I know for a fact it is as you can see by my stats.

These stats appear to suggest I am indeed capped on 8meg adsl1 whereas my exchange is adsl2 enabled.

Any advice would be tremendous guys,

Thanks in advance.


NetGear DG834GT [Sky Firmware] V1-White

System Up Time 00:29:34
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time

ADSL LinkDownstreamUpstream
Connection Speed8102 kbps870 kbps
Line Attenuation44.0 db25.1 db
Noise Margin7.1 db8.0 db

I found that using a router like a billion or a netgear v5 router, i got another 2Mb on my downstream speed.
But this will only work if you have not been put on sky's new network, do you have line rental with sky, if you do then this will not work.

[sc0tsman]

test socket looks the same m8

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 304 383 0 4770 24885 00:00:13
LAN 10M/100M 59304 40349 0 68929 3187 00:18:52
WLAN 11M/54M 212 0 0 46 0 00:18:45

ADSL Link Downstream Upstream
Connection Speed 7235 kbps 870 kbps
Line Attenuation 44.5 db 25.3 db
Noise Margin 7.3 db 8.0 db

[Isitme]

Worse if anything, which suggests a poor connection between the plug and the socket. Work the plug in and out a few times, a squirt of WD40 helps, see if it improves. If it doesn't, it looks like that is all you are going to get.

[boothy_08]

your getting better speeds than me, and my line attenuation slightly lower, you should be happy with them speeds to be honest........

ADSL Link Downstream Upstream
Connection Speed 7008 kbps 896 kbps
Line Attenuation 42 db 23 db
Noise Margin 8 db 9 db

[sc0tsman]

boothy point is m8 I am not happy and know I can get more that is why I am asking advice from constructive comments here.