Results 1 to 10 of 16
Have SKY capped me? They say no...
This is a discussion on Have SKY capped me? They say no... within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; My test results are below. I know I had loads of errors on my line but a good friend of ...
- 22-12-09, 08:10 AM #1
Have SKY capped me? They say no...
My test results are below. I know I had loads of errors on my line but a good friend of mine from BT did a check on all my house and eradicated 99% of errors and my line is healthy and I should be [by his reckoning] getting at least 15meg.
After calling SKY BB support and getting through to tier 2 they informed me my line was not capped which I know for a fact it is as you can see by my stats.
These stats appear to suggest I am indeed capped on 8meg adsl1 whereas my exchange is adsl2 enabled.
Any advice would be tremendous guys,
Thanks in advance.
NetGear DG834GT [Sky Firmware] V1-White
System Up Time 00:29:34
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
ADSL LinkDownstreamUpstream
Connection Speed8102 kbps870 kbps
Line Attenuation44.0 db25.1 db
Noise Margin7.1 db8.0 db
Advertisement- 22-12-09, 09:21 AM #2
Re: Have SKY capped me? They say no...
- 22-12-09, 09:33 AM #3
Re: Have SKY capped me? They say no...
Smithy99, thanks for the reply.
When I initially got SKY BB I was getting slightly over 9meg downstream now it has dropped to just under 7meg as you can see.
SKY tier 2 told me last night he had set DS to 13meg and upstream to max.
So you reckon there is nothing more I can do as I really need the upload speed more than anything.
Looks like virgin may get a call soon LOL
cheers
- 22-12-09, 09:53 AM #4
Re: Have SKY capped me? They say no...
As Smithy says you are syncing at the maximum your line will support. If your line has been set at 13Mb, you might be able to tweak the noise margin using one of the applications available which allow you to do this. This might get your sync up above 9 Mb, but it would definitely destabilise your connection. Your downstream is also at its maximum.
You may get a bit more with an ISP like O2 who use a lower default noise margin, but it would not be much, 3-400kbps downstream, 1-200 upstream at best. If you want a lot more, cable is your only option.
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.
- 22-12-09, 06:23 PM #5
Re: Have SKY capped me? They say no...
Can you post your stats again from the TEST socket this time just to be sure.
- 22-12-09, 08:46 PM #6
Re: Have SKY capped me? They say no...
- 23-12-09, 10:46 AM #7
Re: Have SKY capped me? They say no...
test socket looks the same m8
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 304 383 0 4770 24885 00:00:13
LAN 10M/100M 59304 40349 0 68929 3187 00:18:52
WLAN 11M/54M 212 0 0 46 0 00:18:45
ADSL Link Downstream Upstream
Connection Speed 7235 kbps 870 kbps
Line Attenuation 44.5 db 25.3 db
Noise Margin 7.3 db 8.0 db
- 23-12-09, 11:04 AM #8
Re: Have SKY capped me? They say no...
Worse if anything, which suggests a poor connection between the plug and the socket. Work the plug in and out a few times, a squirt of WD40 helps, see if it improves. If it doesn't, it looks like that is all you are going to get.
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.
- 23-12-09, 12:18 PM #9
Re: Have SKY capped me? They say no...
your getting better speeds than me, and my line attenuation slightly lower, you should be happy with them speeds to be honest........
ADSL Link Downstream Upstream
Connection Speed 7008 kbps 896 kbps
Line Attenuation 42 db 23 db
Noise Margin 8 db 9 db
- 23-12-09, 12:22 PM #10
Re: Have SKY capped me? They say no...
boothy point is m8 I am not happy and know I can get more that is why I am asking advice from constructive comments here.