Just a few questions regarding this...

[Hoshi]

ADSL Link Downstream Upstream
Connection Speed 1088 kbps 630 kbps
Line Attenuation 66 db 41 db
Noise Margin 7 db 9 db

hey all!

I just got off the phone with sky broadband for perhaps the 5th or 6th time today.

After the DLM, my speed with them was left at a ridiculous 512kbps downstream and 302kbps upstream.

I immediately rang sky who said that they could get my connection up a meg.
Which they did.

after that they told me that BT say that my line is capable of 1.5-2MB to which they put me through to a very kind lady who went ahead and configured my router and so on for the 2MB connection.

3 minutes after putting down the phone, i go to the speed test website and see that it is still at 1MB. Then the lady from Sky CST calls me back just as i notice this and asks me if i had switched back to the Master socket after having the increase done on the test socket. Of course, i was still connected to the test socket and so she assumed that my connection was only capable of 1.5 Megs.

She reconfigured it for the 1.5MB connection and told me to call back in 20 minutes if the same thing happened again.

of course... it did and i was on the phone to them yet again regarding my download speed.
This time the wait was much longer until i eventually got put through to a kind man who asked ME if i thought there was a problem with the router/equipment.

I immediately brought up the constant disconnections and slow speeds (drops as low as 20kpbs and connection instability on xbox live etc...) to which they have now told me to wait for my brand new equipment to arrive.

So my questions...

Is this really my equipment's fault?

Why did it keep reverting back to 1MB and why did they sound so shocked and surprised by this?

on a 2MB connection (when it eventually happens) what can i expect my download speed to be? (currently i can only download at about 130kpbs on 1MB)


Thanks. hope you guys can help out!

[Andy17]

By the attenuation of 66db you are on ADSL2+ which does not work well on long lines.
You need to phone sky back and ask for your line to be put back to G.DMT, this will give you a higher connection speed.

[Hoshi]

By the attenuation of 66db you are on ADSL2+ which does not work well on long lines.
You need to phone sky back and ask for your line to be put back to G.DMT, this will give you a higher connection speed.

Shall i wait for the new router before asking this?

And thanks for your reply : )

[Isitme]

Not much point, there is probably nothing wrong with your router. Ask CST to try your line on G.DMT. If you have Sky Phone Rental, they are not very keen to change you back for some reason, it you don't there should be no problem.

[User05]

Great - some idiot doesn't realise adsltwo+ is generating errors left, right and centre on your line it would seem.