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    Are Sky right?

    This is a discussion on Are Sky right? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi again. I have now been moved to ADSL2 by Sky. Apparently this was done last month. I am on ...

    1. #1
      GraemeJ's Avatar
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      Are Sky right?

      Hi again. I have now been moved to ADSL2 by Sky. Apparently this was done last month. I am on the Everyday package and am set at 7008mb download speed. I had hoped that I would see a little more than this with the move. When I spoke to Tier 1 support at Sky they said that this was the best it got and that according to their line test I was lucky to get this speed. Could someone have a quick look at the detailed stats below and let me know if Sky are right or could I be getting a better download speed? The modem is plugged into an ADSL nation NTE5 faceplate.

      Thanks.

      ppp0 Link encap:Point-Point Protocol
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1492 Metric:1
      RX packets:91063 errors:0 dropped:0 overruns:0 frame:0
      TX packets:72669 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:97510715 (92.9 MiB) TX bytes:8686405 (8.2 MiB)

      Uptime 608511.86 603933.35
      Wan up 551412.71 547165.16
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: FAST, Upstream rate = 416 Kbps, Downstream rate = 7008 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: U:ON /D:ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 11.6 15.5
      Attn(dB): 42.5 23.8
      Pwr(dBm): 25.6 12.8
      Max(Kbps): 10820 512
      Rate (Kbps): 7008 416
      G.dmt framing
      K: 110(0) 14
      R: 16 16
      S: 1 8
      D: 64 4
      ADSL2 framing
      MSGc: 59 66
      B: 109 13
      M: 1 8
      T: 2 1
      R: 16 16
      S: 0.5000 8.0000
      L: 2016 128
      D: 64 4
      Counters
      SF: 3516548 3174725
      SFErr: 295 1
      RS: 457151284 2802726
      RSCorr: 121836 0
      RSUnCorr: 13136 0

      HEC: 232 0
      OCD: 67 0
      LCD: 0 0
      Total Cells: 944478404 67561481
      Data Cells: 2101672 246836
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 474 1
      SES: 43 0
      UAS: 257 27
      AS: 57145

      INP: 2.03 2.00
      PER: 16.25 18.00
      delay: 8.00 8.00
      OR: 32.00 32.00

      Bitswap: 4062 855

      Total time = 1 days 1 hours 1 min 51 sec
      SF = 37423984
      CRC = 8455
      LOS = 13
      LOF = 117
      ES = 474
      Latest 1 day time = 1 hours 1 min 51 sec
      SF = 228437
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1
      Latest 15 minutes time = 1 min 51 sec
      SF = 6913
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 55366
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5307563
      CRC = 4924
      LOS = 6
      LOF = 54
      ES = 255
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55365
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55366
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55427
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 1
      Last Retrain Reason: 1
      ChipSet Vendor Id: GSPN:0x 10
      ChipSet VersionNumber:
      ChipSet SerialNumber:
      Last edited by GraemeJ; 04-10-09 at 06:41 PM. Reason: Poor spelling!


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    3. #2
      Andy17's Avatar
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      Re: Are Sky right?

      You have some noise margin in hand, you could get to 8Mb no problem or even 9Mb depending on the line. Phone sky and ask for the speed to be increased.

    4. #3
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      Re: Are Sky right?

      Tier 1 just look at the speed DLM has set for your line and say that is all you will get. You will have to get through to the CST to get a chance of getting anything done. To do this phone and tell T 1 that you want your delay reduced as you are a gamer and would like a faster ping*. When you get there ask them if they can give you a bit more speed as you seem to have a good noise margin.

      *I think your delay has already been reduced but T 1 will not know that.

      TomD


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    5. #4
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      Re: Are Sky right?

      Thanks for the replies guys, they confirm what I suspected!

      @ Isitme - I'll give that a try a bit later and see how I get on.

    6. #5
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      Re: Are Sky right?

      Just spoken to Sky and using your tip Isitme got through to Tier 2. They have upped my line to 8191mb and advised to turn off the router at night so that CRCs don't mount up. Will have to wait and see how it goes now.

      Thanks to the forum once again!

    7. #6
      Isitme's Avatar
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      Re: Are Sky right?

      advised to turn off the router at night so that CRCs don't mount up.
      That is a fallacy, it does not matter how much CRC errors 'build up', it is the rate that they occur that causes problems. What it will do, if you turn off overnight, is possibly avoid a noise spike which could knock your connection out and reconnect it at a lower speed. If you don't get noise spikes at night, leaving your router on would make no difference.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      GraemeJ's Avatar
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      Re: Are Sky right?

      Thanks for that Isitme. I don't think I have been having noise spikes as the connection speed has been a stable since the last reboot so I will leave it on and see what happens!

     

     

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