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    New Customer

    This is a discussion on New Customer within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi all, been reading the forum for the last few weeks and went live with ADSL + 2 days ago, ...

    1. #1
      Ronnyuk's Avatar
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      New Customer

      Hi all, been reading the forum for the last few weeks and went live with ADSL+ 2 days ago, I know i am suppose to be on DLM at present but I just thought I would ask some questions..

      Sky say this;

      Your Sky Broadband
      You have Sky Broadband Unlimited which offers a maximum download speed of up to 20Mb

      Speed Estimate
      When you purchased Sky Broadband, we estimated that the maximum download speed for your line was: 4.0Mb

      ----------------------------------

      I am currently getting 4mb and nothing has changed for 2 days now, I am worried it is not going to increase, o2 website states i should get 16mb+

      Here are my stats connected to the test socket

      ADSL Link Downstream Upstream
      Connection Speed 4096 kbps 512 kbps
      Line Attenuation 29.0 db 18.5 db
      Noise Margin 23.2 db 13.0 db

      So all looks ok there for 16mb+ so is there a reason it is not going up slowely?

      Also the Sky site says i am not under DLM, god knows why lol

      thanks for the help.


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    3. #2
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      Re: New Customer

      Be patient Your speed should increase, 4Mb is the start position for the speed, it will then increase until it hits your maximum stable speed.

    4. #3
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      Re: New Customer

      ok i will be thx for the reply

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      Re: New Customer

      Quote Originally Posted by PaulSky View Post
      Be patient Your speed should increase, 4Mb is the start position for the speed, it will then increase until it hits your maximum stable speed.
      If, at the end of DLM it has left a cap on the line or you are not happy with the speed DLM has left you then a phone call to sky to get the speed up.

    6. #5
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      Re: New Customer

      Speed Estimate
      When you purchased Sky Broadband, we estimated that the maximum download speed for your line was: 4.0Mb
      That is ridiculous and unfortunately gives Sky a fall back if you have any problems. Let's say you have a problem and you only get 4Mb, Tier 1 will look at your estimate and tell you that is all you should have. You should get about 16Mb, but may have a big problem getting that through to T1.

      Let's hope the situation does not arise.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    7. #6
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      Re: New Customer

      Quote Originally Posted by Isitme View Post
      That is ridiculous and unfortunately gives Sky a fall back if you have any problems. Let's say you have a problem and you only get 4Mb, Tier 1 will look at your estimate and tell you that is all you should have. You should get about 16Mb, but may have a big problem getting that through to T1.

      Let's hope the situation does not arise.
      hehe thanks m8, if it does I will be off to O2, when i signed up the speed checker on skys website said between 10-20mb, o2's website is more specific saying 16mb.

      to be fair Sky have been brilliant, Sky active has been great too, all dates i have been given have been spot on... A really good experience so far :P

    8. #7
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      Re: New Customer

      Lo and behold i wake up this morning and its now up to 8Mb but my Att has risen by 4 any ideas? i thought this should stay the same..

      ADSL Link Downstream Upstream
      Connection Speed 8191 kbps 796 kbps
      Line Attenuation 33.0 db 17.8 db
      Noise Margin 20.6 db 13.5 db

    9. #8
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      Re: New Customer

      You're now on ADSL2+ which will account for an increase in attentuation from around 2-4db, this is quite normal. DLM has also now started so sit back and wait and see if it improves any further, and remember don't turn off your router for the next 10 days, at least.

    10. #9
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      Re: New Customer

      Still not increased anymore, it seems stuck on 8Mb, any ideas how much further it should go?

      ADSL Link Downstream Upstream
      Connection Speed 8191 kbps 796 kbps
      Line Attenuation 33.0 db 17.8 db
      Noise Margin 20.6 db 13.5 db

    11. #10
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      Re: New Customer

      Quote Originally Posted by Ronnyuk View Post
      Still not increased anymore, it seems stuck on 8Mb, any ideas how much further it should go?

      ADSL Link Downstream Upstream
      Connection Speed 8191 kbps 796 kbps
      Line Attenuation 33.0 db 17.8 db
      Noise Margin 20.6 db 13.5 db
      I would say you should see around 13Mb maybe alittle more, it all depends on the line itself.

     

     
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