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    What happens if i cancel sky BB, only had it 6 weeks.

    This is a discussion on What happens if i cancel sky BB, only had it 6 weeks. within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; -------------------------------------------------------------------------------- only been with them 6 weeks and the speed is crap and they dont really want to help me. ...

    1. #1
      essex-lee's Avatar
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      What happens if i cancel sky BB, only had it 6 weeks.

      --------------------------------------------------------------------------------

      only been with them 6 weeks and the speed is crap and they dont really want to help me.

      Will i have to pay the whole 12 months payment ?


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    3. #2
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      Re: What happens if i cancel sky BB, only had it 6 weeks.

      Just ask for your MAC. There are a lot have left Connect with no penalty.

      TomD


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    4. #3
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      Re: What happens if i cancel sky BB, only had it 6 weeks.

      Using the kana form on their website, you need to select the cancellations dept and ask for your mac code, but state you dont wish to cancel at this point.

      Once your MAC code arrives in the post, give it to a new operator ( I chose O2).

      Then use the kana form online again, saying that you have given the code to another provider tand that you do not wish to be charged or penalized for early termination of your contract, due to them breaching the terms and condions of the Traffic management policy which state ...


      "To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times."

      Tell them that there are indeed restrictions on browsing, emails and streaming during peak times, which is unacceptable, and therefore you are entitled to leave without penalty.

      Well thats what I did anyway, took a few attempts to get the result i required - see the sticky about connect in broadband help for details. But alas they let me leave, but still wanted one final months payment which i could have argued about but i choose to accept it as I am now much happier on O2!!!

      Hope this helps!

    5. #4
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      Re: What happens if i cancel sky BB, only had it 6 weeks.

      essex-lee
      Hi do you have any ISPs with LLU at your exchange you can use this link SkyUser - Sky Broadband Availability and Exchange Checker or you put the name of your exchange on your next post

    6. #5
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      Re: What happens if i cancel sky BB, only had it 6 weeks.

      Hi, i have TalkTalk and orange LLU.

      If i went with the LLU company, would it be more likely that ill get a better connection ?

      Ta

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      Re: What happens if i cancel sky BB, only had it 6 weeks.

      essex-lee
      Hi the answer is yes and Talk Talk LLU there is a few who have moved to Talk Talk LLU and said some good thing about them but remember it has to be LLU I think you have to use Talk Talk Phone here is the link to their homepage With TalkTalk you can build your own phone and broadband package

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      Re: What happens if i cancel sky BB, only had it 6 weeks.

      ive just signed u to bt for 12 months for phone, can they take it off bt?

      Ta

    9. #8
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      Re: What happens if i cancel sky BB, only had it 6 weeks.

      essex-lee
      Hi I am unsure why not ring and ask it will cost you nothing FREE PHONE 0800 049 7802

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      Re: What happens if i cancel sky BB, only had it 6 weeks.

      No, I'm pretty sure you have to take TalkTalk's line rental package.

     

     

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