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    Is this bad latency?

    This is a discussion on Is this bad latency? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; I'm on Sky Everyday and i've been having issues over the past month or two but due to time not ...

    1. #1
      croutledge's Avatar
      croutledge is offline Sky User Member
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      Is this bad latency?

      I'm on Sky Everyday and i've been having issues over the past month or two but due to time not had chance to contact sky. Sometimes i would get several disconnections a night and sometimes it seems as though the ping gets that slow it is as if i have been disconnected.

      My stats before iplate: -

      Connection-
      Downstream - 3680 kbps
      Upstream - 384 kbps

      Line Attenuation-
      Downstream - 49 db
      Upstream - 15 db

      Noise Margin-
      Downstream - 1db
      Upstream 13db

      Speed test results before plate: -

      http://www.speedtest.net/result/567061149.png
      http://www.speedtest.net/result/567065397.png
      http://www.speedtest.net/result/567069141.png

      Now the ping to me seems pretty bad. But not sure. I do use the BB for Xbox so a low is ping is obviously better. The download speed most of the time seems pretty decent and i'm able to use iplayer or watch trailers without any real problems.

      I've just fitted an iplate and i know that it will take a while before i will see any real results but here is my stats now.

      Connection-
      Downstream - 3520 kbps
      Upstream - 384 kbps

      Line Attenuation-
      Downstream - 49 db
      Upstream - 15 db

      Noise Margin-
      Downstream - 2 db
      Upstream 13 db

      Speed test
      http://www.speedtest.net/result/568022286.png

      Do you think my connection is normal or is there some room for improvement or do i have issues on the line?

      Cheers

      Carl


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    3. #2
      PaulSky's Avatar
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      Re: Is this bad latency?

      What's going on with your downstream noise margin?

    4. #3
      croutledge's Avatar
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      Re: Is this bad latency?

      Quote Originally Posted by PaulSky View Post
      What's going on with your downstream noise margin?
      Is the downstream noise margin bad? I don't really know what those numbers should be for a normal line.

      I'm about 3000meters from my exchange according to sam knows.

      Any help will be much appreciated.

      Do you think i should be calling Sky Support? I could check would i get if i use the test socket tonight when i get home to see if the numbers are any different.

      Could i also have a faulty router?

      Cheers

      Carl
      Last edited by croutledge; 18-09-09 at 08:03 AM.

    5. #4
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      Re: Is this bad latency?

      No point calling sky as the issue may not be with them. Lets start with the basics, what have you got connected to the telephone line, where is it connected, how many telephone sockets do you have and how many filters are in use?
      Also do you run any extension cables for the telephone / router and is your sky tv box still on the telephone line? When you get home post a new set of stats from the test socket, we need attenuation, speed and noise margin on upload and download.

    6. #5
      croutledge's Avatar
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      Re: Is this bad latency?

      From the master socket i have a filter which i connect our telephone to and the router. There is no extensions running from here at all. I've disconnected them because of issues i found a long time ago. My sky tv is currently not connected to the telephone line.

      So i have a very simple setup. Master socket. iplate now fitted (worth trying i thought) with a filter on. Telephone and router connected.

      I have two PC's that connect via wireless to the router and i use comtrend powerline adapters to connect my Xbox 360 to the router.

      When i get home this evening i will get the stats using the test socket and post them here.

      Thanks for the help so far.

      Carl

    7. #6
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      Re: Is this bad latency?

      You ds noise margin is bad but that maybe because you took your stats at night and it's quite common for noise margins to drop during the evening due to atmospherics, interference etc. It should normally be around 7db, if you've not been capped that is, then it may be higher.

      I have a pair of comtend adapters and these do seem to have an advers effect on the router, dropping the noise margin still further. I've also found plugging the phone and router into the same, rubbish filters that Sky provide also can prove problematic.

      Here's what you can do to diagnose any issues. Download a copy of routerstats lite - Internet Software . With just the router connected via its filter, to the test socket if you have one, run routerstats and note your noise margin and speed. Now plug in the phone and see what happens to the noise margin, you may need to wait (I think the default is 15secs but you can reduce this). Also do the same by switching on/off the comtrend homeplug.

      Please test this out before it starts to get dark, the earlier the better whilst you have a stable line.

    8. #7
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      Re: Is this bad latency?

      Thanks Neil. I will give that a try tonight/tomorrow as well.

      Just to point out the stats i posted above. The ones before the iplate where taken around 9 in the evening so probably not a good time but the ones after the iplate were taken just after 5pm so close to peak time but probably not the worst time to take stats.

      Thanks both for the reply's. Will try all this tonight/tomorrow and post my findings.

      Cheers

      Carl

    9. #8
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      Re: Is this bad latency?

      Just one point, if you have no extensions connected then the iPlate will make no difference. The purpose of this is to filter the ring wire going to your extensions, no extensions, no need for an iPlate. Waste of money in my opinion, if you have extensions and have reasonably modern phones, removing the wire from terminal 3 does the same, maybe even better. If you have extensions fitting a filtered faceplate is more effective.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    10. #9
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      Re: Is this bad latency?

      I got the iplate free from a friend so thought i would give it a try to see if it stabilised my line. But it looks like i have deeper issues.

      i have no extensions at all. My phone and router are connected straight into a filter on the master socket.

    11. #10
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      Re: Is this bad latency?

      Any noise or issues with the phone line?

     

     
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