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    Can I get a faster connection?

    This is a discussion on Can I get a faster connection? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi, I have been browsing these forums for a while and have been reading the user guides on how to ...

    1. #1
      crookedspoke's Avatar
      crookedspoke is offline Sky User Member
      Exchange: Cambuslang
      Broadband ISP: Sky Mid/Everyday
      Router: Netgear V2 DG934G
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      Can I get a faster connection?

      Hi,

      I have been browsing these forums for a while and have been reading the user guides on how to improve my broadband connection, I believe that I should be getting a better connection that I currently have.

      My router stats are:

      ADSL Link Downstream Upstream
      Connection 7005 kbps 252 kbps
      Line Atten. 23 db 6 db
      Noise Margin 18 db 27 db

      When I run a speed test I typically get around 6mb down and 0.12mb up.
      I have removed the bell wire from my master socket/tried the router in the test socket and the speed has not improved.

      I would be very greatful if someone could take a look at the router stats and advise if I should be getting a better connection that I currently am.

      Many thanks in advance.


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
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      Re: Can I get a faster connection?

      Yes you should, you should easily be getting 10mb now on Mid/Everyday and 15-16mb on Max/Unlimited.

      Ring Sky and tell them that you have improved your wiring and would like your line re-profiled for it's maximum speed.

      You may want to do this after 10:30pm to stand a better chance of getting to CST without the long wait.

    4. #3
      tenar's Avatar
      tenar is offline Sky User Member
      Exchange: Newcastle NINE
      Broadband ISP: sky fibre max/superfast
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      Re: Can I get a faster connection?

      yes call for cst to uncap your line as upstream only 256 but be prepared to unplug things and setup trouble shooting but keep mentioning line is capped should get you through

     

     

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