New user speed question

[ttocswahs]

Hi all.

I got Sky Unlimited Broadband last Tuesday. Speed testing started on Thursday and completed today (20th). I expected somewhere between 10mb and 20mb as stated when I ordered and thought this would be possible as I used to get 6.5mb with Tiscali.

Currently my connection details on mysky state:
Download Speed
Your connection has been set to a download speed of up to
4.9Mb (5024Kb)

Upload Speed
Your connection has been set to an upload speed of up to
0.8Mb (800Kb)

Here are my router stats:
ADSL Link Downstream Upstream
Connection Speed 5019 kbps 796 kbps
Line Attenuation 30 db 7.5 db
Noise Margin 17 db 18 db

Am I getting what I should do, or are sky still testing my line and mysky has the wrong information?

Thanks in advance,

Scott

[GamingJon]

Hi, I would wait a few more days and check Downstream/Upstream speeds then. Sometimes Sky testing does not fully finish untill a few days later.

Post back after a few days.

GamingJon

[IWasNotTheEnemy]

If it's finished, call and get it manually configured...should get about 8Mbps i reckon...

[ttocswahs]

Small update. Sky won't reconfigure it until I connect to the master socket, they can't do it when an extension cable is used (sounds fishy to me but will put it into the master socket so I can't be fobbed off again).

So far in 2 weeks I have had 4 outs which is pretty pish poor in my view. 6 years with Tiscali and I got faster speeds and I can't remember the line dropping. Fingers crossed Sky improves.....

Also, still getting the speeds stated in my first post.

[Isitme]

The DLM process causes the line to resync, which may account for your drop outs. You are doing yourself no favours using an extension, Sky are not fobbing you off. You should see speeds of between 14-16Mb, maybe even more if you have a good external line. Using an extension will drag your speed down. Sky, unlike Tiscalli, use ADSL2+, this requires a 'cleaner' line than ADSL1 which will let you away with a poorer line.

Plug into your Test socket, link below, if you have one and post your stats from there. You speed will probably not increase, but other figures will, especially if you have hardwired extensions.

[ttocswahs]

The DLM process causes the line to resync, which may account for your drop outs. You are doing yourself no favours using an extension, Sky are not fobbing you off. You should see speeds of between 14-16Mb, maybe even more if you have a good external line. Using an extension will drag your speed down. Sky, unlike Tiscalli, use ADSL2+, this requires a 'cleaner' line than ADSL1 which will let you away with a poorer line.

Plug into your Test socket, link below, if you have one and post your stats from there. You speed will probably not increase, but other figures will, especially if you have hardwired extensions.

Thanks for your reply. Sorry, I should have clarified, the dropouts are due to issues at the exchange apparently...they have only just enabled the exchange so I hope these are teething problems.

If I can't use an extension am I better using a longer RJ11 cable to the master socket and getting a faceplate with built in filter. By longer I mean it will need to be about 4-5 metres :-(

Cheers,
Scott

[Isitme]

If I can't use an extension am I better using a longer RJ11 cable to the master socket and getting a faceplate with built in filter. By longer I mean it will need to be about 4-5 metres :-(

I would say yes, provided it is a good quality one such as this - ADSL Nation LTD. You can get a filtered faceplate from the same supplier.

[ttocswahs]

I would say yes, provided it is a good quality one such as this - ADSL Nation LTD. You can get a filtered faceplate from the same supplier.

Final question I promise :-)

A while back a pleb of a window fitter cut through out phoneline just before it enters our house. Openreach didn't replace the line just added a join and then wired that into the master socket. Now, if an extension causes issues surely a join in the line coming into my property is going to cause a similar problem?

Thanks again,

Scott

[Andy17]

If the join has not been made correctly, or if mosture has go into the join can all cause possible problems.

[ttocswahs]

OK, plugged into test socket and got sky to redo the speed on it, here are the results:

ADSL Link Downstream Upstream
Connection Speed 11772 kbps 1022 kbps
Line Attenuation 30 db 7.5 db
Noise Margin 9 db 10 db

Just a slight improvement ;-). Thanks for your help. I will get on with ordering a faceplate and longer RJ11 cable I think.

Cheers,
Scott