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    What should my speed be?

    This is a discussion on What should my speed be? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi all - thought I'd update you on my situation. After several calls to the Sky CSR team they accepted ...

    1. #11
      powdr99's Avatar
      powdr99 is offline Sky User Member
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      Re: What should my speed be?

      Hi all - thought I'd update you on my situation.

      After several calls to the Sky CSR team they accepted there was a problem and a BT engineer was called out. He failed to come for the first appointment but made it two days later. No reason given

      He advised the line to outside was corroded and fixed it. He also fitted a new faceplate so on the whole I was pretty pleased. New downstream speed is 6336, no errors on the line and there shouldn't be a problem right?

      This was yesterday. After he'd gone I tested on speedtester and got the following:
      IP profile - 1250
      DSR - 6336
      Throughput - 1132

      So it now seems my IP profile is restricting the speed. Called Sky CSR and they advised to wait a few days but repeated tests show it's not improving. My speed is now lower than it was before? So a couple of questions:
      - What is an IP profile?
      - How long should I wait before I get back on to Sky?

      Appreciate your help and explanations!


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    3. #12
      izools's Avatar
      izools is offline Sky User Member
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      Re: What should my speed be?

      Quote Originally Posted by powdr99 View Post
      Hi all - thought I'd update you on my situation.

      After several calls to the Sky CSR team they accepted there was a problem and a BT engineer was called out. He failed to come for the first appointment but made it two days later. No reason given

      He advised the line to outside was corroded and fixed it. He also fitted a new faceplate so on the whole I was pretty pleased. New downstream speed is 6336, no errors on the line and there shouldn't be a problem right?

      This was yesterday. After he'd gone I tested on speedtester and got the following:
      IP profile - 1250
      DSR - 6336
      Throughput - 1132

      So it now seems my IP profile is restricting the speed. Called Sky CSR and they advised to wait a few days but repeated tests show it's not improving. My speed is now lower than it was before? So a couple of questions:
      - What is an IP profile?
      - How long should I wait before I get back on to Sky?

      Appreciate your help and explanations!

      Just make sure that you've left your router plugged in and switched on for 72 hours uninterrupted. No reboots or power downs on the router, not even for a second.

      The exchange needs to be confident that your line can handle the higher speed (i.e. it must stay in sync for three days straight) before it raises the line profile. Once this happens, your line profile will auto adjust up to 5500 Kbit/sec

      Also it is best to leave your router permenantly connected without ever rebooting it anyway - as I'm guessing your SNR is still around 15dB. This should be much lower, but the exchange will have had to raise your SNR so that the line didn't constantly drop out because of the previous corroded / old cabling.

      Now that it's been fixed, the exhange will lower your SNR but only once the router has been connected for 14 days straight without a single dropout.

      So, router on, no reboots, no disconnects, atall.

      Three days in your throughput should increase to 5.5 meg (685Kbyte / Sec)

      Fourteen days in your sync rate should increase to 7616K

      Three days after this the throughput should increase to 6.5 meg (810Kbyte/sec)

      Hope all this makes sense

    4. #13
      powdr99's Avatar
      powdr99 is offline Sky User Member
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      Re: What should my speed be?

      Yeehaa! SO three months after switching to Sky I'm now back at 5.5 meg - as predicted izools. Thank you all for your clear replies which have been a huge help to me. Of course I've now got to get past the 17.00- 24.00 capping issue (was well below 1 mb before midnight which shot up straight after) but at least I feel normal now, not a special case.

      Thanks again everyone.

    5. #14
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: What should my speed be?

      you won't get past the traffic shaping unfortunately, it's here to stay...although it will evolve (I hope!!!)
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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