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    Slow surfing when downloading file

    This is a discussion on Slow surfing when downloading file within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; My Sky broadband speed is not great at the best of times (~ ping 40ms, 1.7MB/s down, 0.3MB/s up) but ...

    1. #1
      buzzinhornet's Avatar
      buzzinhornet is offline Sky User Member
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      Slow surfing when downloading file

      My Sky broadband speed is not great at the best of times (~ ping 40ms, 1.7MB/s down, 0.3MB/s up) but its pretty consistent. However, whenever I download a file although the file is downloading quickly (~100kb/s) my surfing speed drops off completely (ping 500ms, 0.3MB/s down, 0.06MB/s up) and loading webpages is pathetic. If I pause the download it returns to normal speed.Any advice? Any other details I should provide.

      Sky Mid
      01495 exchange
      Netgear v2 router


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    3. #2
      FelixTCat's Avatar
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      Re: Slow surfing when downloading file

      You have a relatively slow connection. If the file is downloading quickly it is taking up much of your available bandwidth, leaving only a little for loading web pages etc. If you want to surf more quickly, don't download at the same time - do it overnight, during mealtimes or whilst you're watching tv.

      Regards,

      Felix

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Slow surfing when downloading file

      Any other details I should provide
      You could post your stats from your normal position and from the Test socket to see if there is a chance of improving your speed.
      As Felix says, if you have a slow connection you can't have your cake and eat it. If you are using P2P or torrents, adjust your download speed to allow you a bit for surfing.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      buzzinhornet's Avatar
      buzzinhornet is offline Sky User Member
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      Re: Slow surfing when downloading file

      No torrents just regular downloads eg iTunes update.

      The following results are the same for both the regular and test socket:

      Connection speed:
      Downstream 2042
      Upstream 412

      Line attenuation:
      Downstream 54 db
      Upstream 32 db

      Noise margin:
      Downstream 10 db
      Upstream 16 db

    6. #5
      Isitme's Avatar
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      Re: Slow surfing when downloading file

      Do you have extensions? If so check that they are all dead when the master socket faceplate is removed.

      It looks like there is a cap on your line, you could phone Sky and ask them to lift it. It looks like you should get about 3 Mbs as you are, but your attenuation should support 4-5 Mbs.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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