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    initial speed

    This is a discussion on initial speed within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; hi all, just joined skybb ,activated 2 days after date given (Friday) not to impressed with the speed yet but ...

    1. #1
      madmart's Avatar
      madmart is offline Sky User Member
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      initial speed

      hi all,
      just joined skybb ,activated 2 days after date given (Friday) not to impressed with the speed yet but have not tried anything.

      intial stats:-
      down 3578
      up 766
      line att down 32.5
      line att up 20.21
      noise 7.8

      distance to exchange as the crow flies 1.16 km
      reported figure with 32.5 att should be between 11-14mbs

      any comments?


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    3. #2
      Cyrus's Avatar
      Cyrus is offline Sky User Member
      Exchange: Streetly - CMSTRE
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      Yeah, this sounds familiar, I have a similar situation. One thing to consider is the legnth of the line, not the distance from the exchange. The quality of the line is also a major factor. Looking at your router stats the noise on the line could be a factor too.

      Log a support call with the team and ask them if need be to talk to BT Wholesale to obtain more information for you.

      That'll be the best starting point.

      Good Luck.

     

     

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