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    Sky Connect speed?

    This is a discussion on Sky Connect speed? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; I think something is seriously up with these numbers: ADSL Link Downstream Upstream Connection Speed 576 kbps 288 kbps Line ...

    1. #1
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      Sky Connect speed?

      I think something is seriously up with these numbers:

      ADSL Link Downstream Upstream
      Connection Speed 576 kbps 288 kbps
      Line Attenuation 16.0 db 7.0 db
      Noise Margin 30.3 db 28.0 db

      Are they usual for Sky Connect members? I thought it was up to 8meg?


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    3. #2
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      Re: Sky Connect speed?

      It looks like you are on the wrong profile, you will have to speak to Sky and hope you get someone who knows about the Connect package

    4. #3
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      Re: Sky Connect speed?

      Vendetta
      Hi first have a look to see if your exchange has Sky LLU. The reason is Sky connect is usually Upstream 448kbps that is what Smithy99 has seen and why he as asked you to contact Sky hope you get it sorted

    5. #4
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      Re: Sky Connect speed?

      Quote Originally Posted by steve16751 View Post
      Vendetta
      Hi first have a look to see if your exchange has Sky LLU. The reason is Sky connect is usually Upstream 448kbps that is what Smithy99 has seen and why he as asked you to contact Sky hope you get it sorted
      Yeah, that's what I thought...no idea why this has changed.

      And no, Sky don't have LLU at our exchange.

    6. #5
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      Re: Sky Connect speed?

      Vendetta
      Hi I think I have found a thread on the problem you have http://www.skyuser.co.uk/forum/sky-b...-s-normal.html look at Saturday and Mr Stabby post 4 I hope this explains the reason and what to do

    7. #6
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      Re: Sky Connect speed?

      Quote Originally Posted by steve16751 View Post
      Vendetta
      Hi I think I have found a thread on the problem you have http://www.skyuser.co.uk/forum/sky-b...-s-normal.html look at Saturday and Mr Stabby post 4 I hope this explains the reason and what to do
      Thanks steve! Seems like exactly the same thing.

    8. #7
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      Re: Sky Connect speed?

      Vendetta
      Hi Now to get it sorted how long have you had Sky connect

    9. #8
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      Re: Sky Connect speed?

      Quote Originally Posted by steve16751 View Post
      Vendetta
      Hi Now to get it sorted how long have you had Sky connect
      I can't remember exactly at the moment, but it's been over 6 months.

      We had a router problem a month ago (it broke), which took around a month to resolve. I'm back, and now the package has been limited! :P

    10. #9
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      Re: Sky Connect speed?

      Did you contact Sky for a replacement Router. I have not heard of limited :P what is that
      and now the package has been limited! :P
      In there it tells you what package you are on, what they estimated your line was capable of when you ordered http://www.skyuser.co.uk/forum/sky-d...ails-page.html

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      Re: Sky Connect speed?

      If you were capped for a previous issue and a new router was sent out you may need to contact tier 1 to be sent back to CST (after troubleshooting) to have your config reset.

     

     
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