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    new to sky max...oh dear

    This is a discussion on new to sky max...oh dear within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; hi...have been reading this forum with interest...just got the sky max broadband package mainly as unlimited and i didnt expect ...

    1. #1
      kattyczaban's Avatar
      kattyczaban is offline Sky User Member
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      new to sky max...oh dear

      hi...have been reading this forum with interest...just got the sky max broadband package mainly as unlimited and i didnt expect to get 16mb...especially as they sent a letter to say can only support 5.5mb...fair enough as i do most of my downloading when asleep and internet and you tube and stuff is relitively good....but....

      speedchecker says download 312 kbps
      upload 337kbps

      says im likely to get 4mb max via adsl and am 2114metres from exchange

      also my router stats say 372 down 412 up
      line attenuation 41db and 25 db down and up
      and noise margin...which someone mentioned i can contact sky to change....
      down 31db, 22db up which ive been told is high...ive only had connection for a few days but should i be worried and contact sky or leave it for a bit...i am on wireless as well due to the layout of the house (well the missus!!)cables not feasible

      cheers all


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      Re: new to sky max...oh dear

      Your line is very heavily capped, probably due to DLM. Phone Sky and tell them your connection is so slow you can hardly use it, which can't be far from the truth, could they suspend DLM as it does not seem to be working. If you are lucky, you will get an agent who understands and will pass you to CST right away and they will fix you in minutes.

      When you phone be plugged into your Test socket, link below, if you have one and this may save you a call back. Calling after 10.30pm is said to be the best time. With a bit of luck you will see 7-8Mb.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: new to sky max...oh dear

      thanks for that...just a quickie what is dlm???

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    6. #5
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      Re: new to sky max...oh dear

      Join Date: Dec 2007
      Posts: 13

      thanks
      thanks to everyone for the advice ..i sent an e-mail via the my sky service mentioning all of the above and amazingly within 2 hours got an e-mail back saying tweaks had been done...well done sky..

      my stats are now

      downstream 4096 kbps upstream 768 kbps
      noise margin 12db upstream 10db(in the morning)

      my question is...is that it...or should i ask them to lower the noise margin further or is that risky for the evening traffic

      have also done tcp optimizer which made no difference...any other tweaks

      thanks again everyone your all great!!!

    7. #6
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      Re: new to sky max...oh dear

      It looks like you still have a bit of speed in hand. Give it a couple of days and if your noise margin stays high, contact them to see if they can lift the cap a bit more.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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