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    I'm not getting the speeds I expect.

    This is a discussion on I'm not getting the speeds I expect. within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; I'm not really sure what the problem is. I'm supposed to be getting 3-4 mbps but instead I'm getting about ...

    1. #1
      vito-corleone's Avatar
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      I'm not getting the speeds I expect.

      I'm not really sure what the problem is. I'm supposed to be getting 3-4 mbps but instead I'm getting about 1.7. I have my sky sagem router plugged into an NTE5.
      Here are my router statistics:
      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 412 kbps
      Line Attenuation 54.5 db 30.7 db
      Noise Margin 8.1 db 19.5 db


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    3. #2
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      Re: I'm not getting the speeds I expect.

      Are you sure you're not on base.

      If not you may be capped at 2mb your connection may get a little more but not much according to those stats.

    4. #3
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      Re: I'm not getting the speeds I expect.

      No I'm definitely on the sky mid package. What does it mean and what can I do if my connection has been capped?

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      Re: I'm not getting the speeds I expect.

      Quote Originally Posted by vito-corleone View Post
      I'm not really sure what the problem is. I'm supposed to be getting 3-4 mbps but instead I'm getting about 1.7. I have my sky sagem router plugged into an NTE5.
      Here are my router statistics:
      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 412 kbps
      Line Attenuation 54.5 db 30.7 db
      Noise Margin 8.1 db 19.5 db
      I think 412kbps is a sign of DLM?

      http://www.skyuser.co.uk/forum/sky-d...need-know.html

      The 1.7 matches what you should be seeing with that router sync.

      It maybe just a case of waiting for DLM to do its magic before it goes back up.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: I'm not getting the speeds I expect.

      Plug the router into the test socket and get the stats again. (see sig below for details)

    7. #6
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      Re: I'm not getting the speeds I expect.

      Quote Originally Posted by NewsreadeR View Post
      I think 412kbps is a sign of DLM?

      http://www.skyuser.co.uk/forum/sky-d...need-know.html

      The 1.7 matches what you should be seeing with that router sync.

      It maybe just a case of waiting for DLM to do its magic before it goes back up.[/QUOT
      My connection is relatively new. I only switched to SKY at the end of last month. I'll try using the test socket and if nothing happens I'll just have to wait...
      Last edited by NewsreadeR; 14-03-09 at 10:03 PM. Reason: fixed quote tags

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      Re: I'm not getting the speeds I expect.

      To me it definitely looks like you are on DLM.

      Try the test socket and post the stats, it maybe just a case of ringing Sky and asking them to remove the artificial cap so to speak.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: I'm not getting the speeds I expect.

      OK,here are my results from the test socket. There is very little difference:
      Downstream Upstream
      Connection Speed 2041 kbps 409 kbps
      Line Attenuation 54.5 db 30.7 db
      Noise Margin 8.3 db 20.0 db

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      Re: I'm not getting the speeds I expect.

      You could try ringing Sky and ask them to disable the DLM and see if the speed goes up.

      After 10:30pm is ideal
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    11. #10
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      Re: I'm not getting the speeds I expect.

      I don't think it is DLM, 412dbs is the signature for ADSL2+. With such a high attenuation it may be better on G.DMT.

      As the result in the test socket is worse, the plug may not be making a good connection. Work it in and out a few times and give it a small squirt of WD40 if you have any. Do you have any extensions? If so are they dead when the Master faceplate is removed?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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