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    Calling sky does wonders but should we have too?

    This is a discussion on Calling sky does wonders but should we have too? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; I am on 16mb and when i first got it my connection was good then after DLM finished i got ...

    1. #1
      Fatal Legendz's Avatar
      Fatal Legendz is offline Sky User Member
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      Calling sky does wonders but should we have too?

      I am on 16mb and when i first got it my connection was good then after DLM finished i got my connection halved, weird! Even though it ran fine for the DLM training period! anyways i gave sky a call and they reconfigured my line and now i get 764kb up and 11mb down which i am now happy with. I live 400 meters from the exchange however and should i be expecting better still or should i settle and stop being greedy?


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Calling sky does wonders but should we have too?

      You need to post your router stats, without them who knows

    4. #3
      Fatal Legendz's Avatar
      Fatal Legendz is offline Sky User Member
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      Re: Calling sky does wonders but should we have too?

      Router StatisticsSystem Up Time: 96:10:50

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 6554 9458 0 2069 13677 00:14:18
      LAN 100M/Full 1007539 627042 0 3827 229 96:10:45
      WLAN 11M/54M 4334075 3903534 0 3178 1491 96:10:32
      ADSL Link Downstream Upstream
      Connection Speed 10235 kbps 764 kbps
      Line Attenuation 19 db 9 db
      Noise Margin 16 db 17 db

    5. #4
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Calling sky does wonders but should we have too?

      Ring them up again, if those stats stay stable you will easily get 16mb, not sure what Sky are thinking setting a cap with that noise margin.

      Tell them that you want the cap lifted because your stats indicate a very good line.

     

     

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