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    New user - v slow speeds, help please

    This is a discussion on New user - v slow speeds, help please within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Originally Posted by googleme There is no direct number. 08442 410515. Say you have a slow speed issue, make sure ...

    1. #11
      PeterC's Avatar
      PeterC is offline Sky User Member
      Exchange: Benton (NEB)
      Broadband ISP: Sky Mid
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
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      Re: New user - v slow speeds, help please

      Quote Originally Posted by googleme View Post
      There is no direct number. 08442 410515. Say you have a slow speed issue, make sure your in the test/master socket also.

      When you get through to CST, explain you have a black netgear also and they should work the settings around that, as you may have issues later on if it's not nipped in the bud now.

      After the call all should be sorted.


      Thanks Googleme. I gave the CST a call just after 10pm this evening, got straight through , explained the situation and they immediately rebooted my router and wound my speed up to 6meg. (They said the problem was with the upload value, so after (literally) a 5 second adjustment, I'm up to the full speed my line will most likely take).

      Really appreciate all the comments and help from the forum - many thanks to all

      Peter


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    3. #12
      googleme's Avatar
      googleme is offline Sky User Beta tester
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      Re: New user - v slow speeds, help please

      5 Seconds took there time abit LOL. Glad it's all sorted.

     

     
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