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    Speed drops by 50% in 2 days ?

    This is a discussion on Speed drops by 50% in 2 days ? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi, I got my broadband (max) a couple of days back, and was happy initially when I got 14000+ kbps ...

    1. #1
      vmcodes's Avatar
      vmcodes is offline Sky User Member
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      Speed drops by 50% in 2 days ?

      Hi,

      I got my broadband (max) a couple of days back, and was happy initially when I got 14000+ kbps ...

      Today evening, I noticed that my connection has dropped to 7611 kbps. I tried reconnecting it a couple of times, but it doesn't seem to improve at all.

      I cant understand what went wrong in 2 days. I didn't change anything ! It just dropped by around 50 %.

      Can some one explain what might have caused this ? and how I can get things back up again.

      I have sent Sky a message, and waiting to hear from them too.

      Thanks,

      Vinay


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Speed drops by 50% in 2 days ?

      3 letters...

      DLM

      read your welcome letter and you'll see the paragraph at the end telling you this will happen...if, after you first 10 days of connection, it's still low then call Sky and they'll adjust it manually...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Speed drops by 50% in 2 days ?

      Good old DLM hit again ,

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      Re: Speed drops by 50% in 2 days ?

      Yup I've had the exact same thing.

      Ringing sky hasn't been as frustrating as I feared, although to get to CST is a pain in the (backside)

      Conveniently, my phone cut off. d'oh

    6. #5
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      Re: Speed drops by 50% in 2 days ?

      To the OP

      Wait until after the 10 days is up.

      Get an XTE2005 ADSL Nation faceplate
      Make sure router is on master outlet, disconnect all others if possible.

      Ring Sky, and make sure you can get escalated to CST, bit of a wait on hold involved, but it is *so worth it*

    7. #6
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      Re: Speed drops by 50% in 2 days ?

      If you could post your stats on the forums it may be helpful to see what sort of speed you possibly could expect from your line. Do the test from the Test socket, instructions here:
      Sky User - Help and Support for Sky and Sky Broadband - How to test your Master Socket

     

     

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