Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 6 of 6

    Reduced speed

    This is a discussion on Reduced speed within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; I've had Sky MAX for 10 months. Very pleased overall, but recently my downstream speed as reported by various broadband ...

    1. #1
      mccaba's Avatar
      mccaba is offline Sky User Member
      Exchange: 0141
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Dec 2007
      Posts
      77
      Thanks
      4
      Thanked 3 Times in 2 Posts

      Reduced speed

      I've had Sky MAX for 10 months. Very pleased overall, but recently my downstream speed as reported by various broadband speedtesters has dropped to less than half its previous level.

      Here are the stats from the router :-
      ADSL Link Downstream Upstream
      Connection Speed 15323 kbps 764 kbps
      Line Attenuation 18 db 4.5 db
      Noise Margin 13 db 15 db

      Latest speed test result :-


      Until recently the speedtest regularly reported between 10000 kbps and 12500 kbps. I've tried rebooting the router but the speed is still low by comparison.

      Andrew
      Last edited by mccaba; 19-10-08 at 12:57 PM. Reason: typo


    2. Advertisement
    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,091
      Thanks
      20
      Thanked 53 Times in 48 Posts

      Re: Reduced speed

      Wireless?

    4. #3
      mccaba's Avatar
      mccaba is offline Sky User Member
      Exchange: 0141
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Dec 2007
      Posts
      77
      Thanks
      4
      Thanked 3 Times in 2 Posts

      Re: Reduced speed

      The PC I'm running the test on is hard wired to the router.

    5. #4
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,091
      Thanks
      20
      Thanked 53 Times in 48 Posts

      Re: Reduced speed

      Well there's nothing showing in your stats to give a clue to what the problem might be - they're excellent.

      That means it has to be one of the following:
      • the router
      • overloaded test servers
      • a problem with your PC (interface drivers, TCP/IP settings etc)
      • legitimate bandwidth "stealing" (e.g. another LAN user, P2P/Sky anytime running)
      • non legitimate bandwidth "stealing" (e.g. malware, WIFI hijacking)
      • a Sky network/routing problem
      • you're the first Sky LLU customer to be throttled


      Start with the router. First click "Sky Test" to get a new IP (normally does). Then try a new test using the Skyuser speedtest.

      Next, although you've tried rebooting, there have been a few instances in the past where the router has needed a complete power off for 10+ minutes to get normal functionality back.

    6. #5
      jid's Avatar
      jid
      jid is offline Sky User Member
      Exchange: Bridgend
      Broadband ISP: Tiscali
      Router: Non Sky Router
      Sky TV: Sky+
      Join Date
      Aug 2007
      Posts
      72
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Reduced speed

      Have you checked for Spyware/viruses etc?

      It sounds that something on the PC was using your bandwidth during that test.

      Make sure no one is using the connection and do www.speedtest.net again.

      *edit* I was typing the same time as Saturday !
      Regards

      Jamie


      (Tiscali LLU 8meg ; Sync: 7872kbps ; Attenuation: 30dB)

    7. #6
      mccaba's Avatar
      mccaba is offline Sky User Member
      Exchange: 0141
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Dec 2007
      Posts
      77
      Thanks
      4
      Thanked 3 Times in 2 Posts

      Re: Reduced speed

      Sorted


      Switched off the router for 20 mins and got a new IP this time, but speed was still slow. I then tried a speedtest from another PC which is also hard wired and got 12500 kbps, so the router and connection are fine.

      This PC is connected to the router via an ethernet switch along with a third PC which when tested was also reporting under 5000 kbps. So restarted the ethernet switch and bingo we are back to normal. I'm still going and run various other checks for malware etc just in case.

      Thanks for the pointers folks.

      Andrew
      Last edited by mccaba; 19-10-08 at 03:03 PM.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION