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    Have I been capped?

    This is a discussion on Have I been capped? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; I recently moved house and lost my rock solid 8MB line (no ADSL2 in Milton Keynes) Any way I initially ...

    1. #1
      d3fiant's Avatar
      d3fiant is offline Sky User Member
      Exchange: Emerson Valley
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+
      Join Date
      Dec 2006
      Location
      Milton Keynes
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      Have I been capped?

      I recently moved house and lost my rock solid 8MB line (no ADSL2 in Milton Keynes) Any way I initially had problems when I moved in with the router dropping connection and getting progressively slower connections until Sky did something giving me the constant stats below. My connection has been rock solid since, however I would still expect to get better results than the just over 3MB I have. My router is plugged into a filter which goes DIRECTLY into the test socket (the master socket was missing the lower half faceplate when I moved in) and only my telephone plugged into the filter, no extensions etc

      Connection Speed 3424 kbps 416 kbps
      Line Attenuation 40.0 db 25.5 db
      Noise Margin 23.3 db 14.0 db

      In your opinion(s) should I expect a higher connection and if so roughly what. Its the upload speed which is odd, it used to be 768 all the time, this is why I believe I may have been capped

      I appreciate this is all subjective and wont quote names when I ring Sky demand action

      Thanks in advance

      d3fiant
      SKY BB MAX
      -=Main PC=- C2D 6600 - AB9 Pro - 896MB GTX260 - 4GB RAM DDR667 - 1.8TB Storage


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
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      Re: Have I been capped?

      You high noise margin indicates that you have been heavily capped. The upload speed of 412 seems to be appearing quite often with Max. You should ask about this when you phone to have your cap lifted.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      d3fiant's Avatar
      d3fiant is offline Sky User Member
      Exchange: Emerson Valley
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+
      Join Date
      Dec 2006
      Location
      Milton Keynes
      Posts
      102
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      0
      Thanked 1 Time in 1 Post

      Re: Have I been capped?

      Thanks Isitme will give them a call .....again
      SKY BB MAX
      -=Main PC=- C2D 6600 - AB9 Pro - 896MB GTX260 - 4GB RAM DDR667 - 1.8TB Storage

     

     

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