Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    Sky Connect slower than my old ISP :(

    This is a discussion on Sky Connect slower than my old ISP :( within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Please can someone help me with this. I'm worried I made a big mistake switching to Sky Connect for the ...

    1. #1
      Sabrina's Avatar
      Sabrina is offline Sky User Member
      Exchange: Yeovil
      Broadband ISP: Connect
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Sep 2008
      Location
      Yeovil
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sky Connect slower than my old ISP :(

      Please can someone help me with this. I'm worried I made a big mistake switching to Sky Connect for the next 12 months.

      I used to be with Orange and got speeds of 6.4mg. Apparently my line can handle up to 8mg. Now i've switch to Sky, I should also get up to 8mg, but i'm only getting 1.8mg.

      I phoned Sky and they told me that because I have only just joined, the system is still sorting itself out and after 10 days the speed will improve. They said to call back after 10 days if it's still slow. I feel like i've been lied to as I could cancel up to 8 days after getting my router, so if I wait 10 days I can't cancel and my speed won't improve.

      Has anyone known their speed to "sort itself out" after 10 days of having Sky Connect?


    2. Advertisement
    3. #2
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,088
      Thanks
      32
      Thanked 93 Times in 86 Posts

      Re: Sky Connect slower than my old ISP :(

      as you are on Connect (a BT product), your line does have a 10 day training period where it tries various speeds until it finds teh most suitable.

      This is the nature of the Connect (BT product).

    4. #3
      Sabrina's Avatar
      Sabrina is offline Sky User Member
      Exchange: Yeovil
      Broadband ISP: Connect
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Sep 2008
      Location
      Yeovil
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect slower than my old ISP :(

      Thanks for your help

    5. #4
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Sky Connect slower than my old ISP :(

      As long as your physical connections on the line are ok the speed should stabilise for you. Can you post your attenuation, sync and SNR stats from the router? Make sure there is a filter on each socket on the line, no extensions in use and if possible plug into the main socket then reboot the router at least once a day.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION