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    4.9mb Connection speed on Mid - can I get more?

    This is a discussion on 4.9mb Connection speed on Mid - can I get more? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Please help - should I be happy with these stats on the 8mb mid-package from Sky?: System Up Time 01:36:47 ...

    1. #1
      hotmustard's Avatar
      hotmustard is offline Sky User Member
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      4.9mb Connection speed on Mid - can I get more?

      Please help - should I be happy with these stats on the 8mb mid-package from Sky?:

      System Up Time 01:36:47
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 18708 29271 0 943 8582 01:11:25
      LAN 10M/100M 52423 33704 0 11657 1323 01:36:44
      WLAN 11M/54M 407 0 0 14 0 01:36:36


      ADSL Link Downstream Upstream
      Connection Speed 4992 kbps 416 kbps
      Line Attenuation 32.0 db 21.5 db
      Noise Margin 7.2 db 14.0 db

      I'm using an ethernet cable and the test socket of the main BT socket. I used the optimiser as instructed on the improving speed thread, which improved my dl speed from 800kbps. My router also showed 800 kbps before I ran the optimiser, but I read it shouldn't help this?! I did recently complain to Sky without response though.

      Speed tests come back at around 4.2Mbps & 350Mbps. I live in central Newbury and I'm connected to the Newbury exchange. It says I should get 6Mbps.

      Should I be happy with this?

      Many thanks


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    3. #2
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
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      Re: 4.9mb Connection speed on Mid - can I get more?

      Nope, if you look thru this thread you will see that an attenuation of 32 should support 16 meg.

      http://www.skyuser.co.uk/forum/route...explained.html

      As you are on mid this would be capped at 8 meg. However I would expect your nm to be around 10 ish. Somethings amiss.

      Are you definetely in the test socket ( behind the front cover of the master )


    4. #3
      hotmustard's Avatar
      hotmustard is offline Sky User Member
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      Re: 4.9mb Connection speed on Mid - can I get more?

      Thanks dholdi

      I'm definitely in the test socket.

    5. #4
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      Re: 4.9mb Connection speed on Mid - can I get more?

      When you remove the faceplate do you have dial tone on your extensions? If they are dead, your external line is causing the problem. Plug a corded phone into the Test socket and dial 1 digit, can you hear any noise? If you can report it to your phone rental provider as a noisy voice line. Do not mention broadband, unless your rental is with Sky.

      If you have the DG834GT as your profile says, go here and take your Detailed stats after running for a few hours, then post them here. -
      Mel's Notes: Dg834gt-1skuk

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: 4.9mb Connection speed on Mid - can I get more?

      I`m on `Mid` living 1.5 miles from Exchange and get:

      ADSL Link Downstream Upstream
      Connection Speed 8096 kbps 416 kbps
      Line Attenuation 35.0 db 21.5 db
      Noise Margin 7.3 db 13.0 db

      My Regular Speed is 7 mg-- Down
      332 kbps -- Up
      Computer set up at Main Socket.
      Fast enough for me.
      Last edited by pntalbot8; 14-09-08 at 12:19 PM.

    7. #6
      hotmustard's Avatar
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      Re: 4.9mb Connection speed on Mid - can I get more?

      There's no noise from the test socket, but my extensions are dead. Do I need to contact Sky who I pay line rental to?

      Thanks

    8. #7
      Isitme's Avatar
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      Re: 4.9mb Connection speed on Mid - can I get more?

      You will first have to go through the 'slow connection' trouble-shooting, with you router plugged into the Test socket, with Sky's Tier 1 support. They should go through the checks then pass you to CST who will do further checks. They will probably send you another router, which may or may not help or as you have Sky line rental, they may request a health check be made on your line. Make sure you tell them you have Sky rental, it may help.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      hotmustard's Avatar
      hotmustard is offline Sky User Member
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      Re: 4.9mb Connection speed on Mid - can I get more?

      Thanks Isitme

      I ran a couple of things on Mel's notes and it's improved slightly. Should I click all the buttons there?!

      Uptime 80469.13 79923.14
      Wan up 80431.91 79890.17
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5056 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.6 14.0
      Attn(dB): 32.0 21.5
      Pwr(dBm): 19.8 0.9
      Max(Kbps): 5632 1248
      Rate (Kbps): 5056 416

    10. #9
      Isitme's Avatar
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      Re: 4.9mb Connection speed on Mid - can I get more?

      No, just the Detailed stats. Copy and paste the full result here.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
      hotmustard's Avatar
      hotmustard is offline Sky User Member
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      Re: 4.9mb Connection speed on Mid - can I get more?

      ppp0 Link encap:Point-Point Protocol
      inet addr:90.217.150.50 P-t-P:87.87.250.91 Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
      RX packets:722 errors:0 dropped:0 overruns:0 frame:0
      TX packets:810 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:474629 (463.5 KiB) TX bytes:418651 (408.8 KiB)

      Uptime 81385.66 80805.09
      Wan up 81109.62 80537.03
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 4992 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.6 13.0
      Attn(dB): 32.0 21.5
      Pwr(dBm): 19.8 0.9
      Max(Kbps): 5664 1248
      Rate (Kbps): 4992 416
      G.dmt framing
      K: 157(0) 14
      R: 16 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 130 14
      M: 1 16
      T: 1 1
      R: 16 16
      S: 1.1221 17.0666
      L: 1048 120
      D: 64 8
      Counters
      SF: 20235 20176
      SFErr: 0 0
      RS: 1376046 85748
      RSCorr: 426 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 4050650 0
      Data Cells: 10346 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 3 0
      SES: 2 0
      UAS: 168 0
      AS: 344

      INP: 3.90 4.26
      PER: 1.96 1.86
      delay: 17.95 34.13
      OR: 28.51 30.00

      Bitswap: 0 0

      Total time = 22 hours 36 min 25 sec
      SF = 4771198
      CRC = 923
      LOS = 2
      LOF = 18
      ES = 3
      Latest 1 day time = 22 hours 36 min 25 sec
      SF = 4771198
      CRC = 923
      LOS = 2
      LOF = 18
      ES = 3
      Latest 15 minutes time = 6 min 25 sec
      SF = 20412
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 48846
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 47493
      CRC = 458
      LOS = 1
      LOF = 9
      ES = 1
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 1
      Last Retrain Reason: 1

     

     
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