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    Router says one thing but speed test sites say different?

    This is a discussion on Router says one thing but speed test sites say different? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi, all of a sudden when i check my dl speed on a web based tester, it shows my speed ...

    1. #1
      richje100's Avatar
      richje100 is offline Sky User Member
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      Router says one thing but speed test sites say different?

      Hi,

      all of a sudden when i check my dl speed on a web based tester, it shows my speed at 128kps. when i log into router, it shows the downstream at 1538 mps, its normally 3000 an dthe websites still say 128kps.
      any idea?


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Router says one thing but speed test sites say different?

      Post you detailed stats as you did before.

      Did you get the screw problem on the master socket sorted out?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      richje100's Avatar
      richje100 is offline Sky User Member
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      Re: Router says one thing but speed test sites say different?

      yes thanks, its been fine since (touch wood)

      heres my detailed stats:

      Uptime 278146.92 277055.03
      Wan up 118007.82 117433.60
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 1568 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 23.9 20.0
      Attn(dB): 54.0 31.5
      Pwr(dBm): 18.1 12.3
      Max(Kbps): 1760 1060
      Rate (Kbps): 1568 448
      G.dmt framing
      K: 50(0) 15
      R: 16 16
      S: 4 8
      D: 8 4
      ADSL2 framing
      MSGc: 1 1
      B: 50 15
      M: 4 8
      T: 1 1
      R: 16 16
      S: 4.3137 9.0000
      L: 408 128
      D: 8 4
      Counters
      SF: 16360168 16360465
      SFErr: 649 0
      RS: 278122860 139063952
      RSCorr: 150019 0
      RSUnCorr: 2141 0

      HEC: 518 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 1028527983 0
      Data Cells: 3547535 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 158 0
      SES: 5 0
      UAS: 12 0
      AS: 278129

      INP: 1.25 2.00
      PER: 1.88 1.96
      delay: 8.62 9.00
      OR: 29.67 28.44

      Bitswap: 0 0

      Total time = 1 days 5 hours 15 min 46 sec
      SF = 16360168
      CRC = 649
      LOS = 0
      LOF = 0
      ES = 158
      Latest 1 day time = 5 hours 15 min 46 sec
      SF = 1114451
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 1
      Latest 15 minutes time = 46 sec
      SF = 2714
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52982
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5082260
      CRC = 529
      LOS = 0
      LOF = 0
      ES = 106
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 0
      Last Retrain Reason: 0

    5. #4
      Isitme's Avatar
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      Re: Router says one thing but speed test sites say different?

      Can you check that you are actually on Mid? Your downstream rate seems to indicate that you are on Connect which will require different treatment.

      If you are on Mid, the noise margin of 23.9 dbs indicates that you are very heavily capped. You should phone Sky and ask them to lift your cap, as you have improved your wiring. It could be problems on the line in the past have caused the cap to be imposed but it looks as if your line could now stand a bit more. This does not apply if you are on Connect.

      If you are on Connect, you will have to ask Sky to ask BT to investigate your speed.It looks like your line may have trained to the wrong speed and been profiled incorrectly.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: Router says one thing but speed test sites say different?

      Thank, ill give them call in the morning.

    7. #6
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      Re: Router says one thing but speed test sites say different?

      i called sky on saturday & they ran a line check. my line seemed fine.
      I asked about the connect package & they said that im on connect as the sky equipment isnt in my exchange yet but that shouldnt cause this problem.
      They hasve sent me a new router (black sagem one) which i plugged in about an hour ago. it hasnt cut off yet (touch wood) whilst on the phone.
      im still noticing though that its syncing at 2496 but online tests are showing 100kps. any idea on how to get detailed stats? normal page wont load up.

    8. #7
      Isitme's Avatar
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      Re: Router says one thing but speed test sites say different?

      I think you will have to get back on to Sky. Your line is probably fine, the problem is with the exchange setting. Try this first-
      Go to BT Speedtest enter your phone number then your ADSL username. This will do an official BT speed test and show your present profile. Your ADSL username is <the MAC number of your router, no colons, followed by> @skydsl You can also obtain this from the router by using one of the utilities available on the forum. This tester is always busy, it could take several attempts to get on.

      You should be able to use this report when phone Sky, but it will depend on who takes your call as Sky T1 do not seem to be trained for Connect customers. If you can get them to pass you to the CST, they will be able to assist you. If they refuse to put you through to the CST, use the KANA Form it may take a bit longer but it will eventually get to those who know what to do. Copy and paste the result of the Test into the form and they will get an idea what is wrong.
      Your line profile may have been set too low and may have to be adjusted by BT. It could take a few days, as Sky have no control once they pass it to BT.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      richje100's Avatar
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      Re: Router says one thing but speed test sites say different?

      ive tried the bt test but it doesnt recognise my mac address. im using the ADSL mac address off the router stats. could it be that its a new router, its not changed on their systems?

    10. #9
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      Re: Router says one thing but speed test sites say different?

      use the MAC on the bottom of the router, and make sure you type it as all capitals...

      as for speed, after a sync speed increase it can take 72hrs for download speed to increase...if it's been longer than this then you'll have to call Sky to get BT to reset it...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #10
      Isitme's Avatar
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      Re: Router says one thing but speed test sites say different?

      Sorry, I should have made clear it is the LAN MAC address that is used. There is usually only 1 digit difference, but it does matter.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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