Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 16 of 16

    Router says one thing but speed test sites say different?

    This is a discussion on Router says one thing but speed test sites say different? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; This is my result Your DSL connection rate: 2496 kbps(DOWN-STREAM), 448 kbps(UP-STREAM) IP profile for your line is - 135 ...

    1. #11
      richje100's Avatar
      richje100 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Jun 2008
      Posts
      32
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Router says one thing but speed test sites say different?

      This is my result

      Your DSL connection rate: 2496 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 135 kbps
      Actual IP throughput achieved during the test was - 108 kbps

      what does this mean? i thought, as my router is receiving a speed of 2496kbps, this is my internet speed?


    2. Advertisement
    3. #12
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Router says one thing but speed test sites say different?

      It means your line has the wrong profile! This means your speed is restricted to 135kbps. You must phone Sky and if the T1 operator does not understand what you are taking about insist that you be put through to the CST. I have to emphasise that Sky cannot do anything about this except get on to BT who will correct it.

      I would advise using the KANA form as well as phoning and copy and paste the results of the test into the forum. This ensures that it will eventually get to the right person.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #13
      richje100's Avatar
      richje100 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Jun 2008
      Posts
      32
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Router says one thing but speed test sites say different?

      thansk for your help. sky have now noticed that its an incorrect set up some how & said they have now increased my allowance at the exchange to 2mbs. i had this for all of one day & it now says my ip profile is 500kbps, yesterday it said 250kbps.

      also, i noticed that my phone is only cutting the broadband off every now & again. when my downstream is 2400kbps, the internet seems faster, when my phone cuts it off & it finally re-connects after about 3mins, my downstream is 440kbps. if i reboot the router, it goes back to 2400kbps.

      strange.

    5. #14
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Router says one thing but speed test sites say different?

      Keep power-cycling your router every night for a week and see what happens. I think your line may have been set to retrain and your speed will gradually increase over the next few days, provided it is forced to resync with the exchange.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #15
      richje100's Avatar
      richje100 is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Jun 2008
      Posts
      32
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Router says one thing but speed test sites say different?

      finally all sorted. Sky had sent BT out to check the excahneg & my line.
      im now getting speeds of 1.6 to 2mb & the BT tester site is showing my IP profile at 2000kbps.

      fingers crossed it will stay that way!!

      thanks for all your help.

    7. #16
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Router says one thing but speed test sites say different?

      You should do a bit better, but hopefully, if it works as it should, you speed will increase if your line stays stable.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION