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    Need Serious Help... Mega Slow Connection!

    This is a discussion on Need Serious Help... Mega Slow Connection! within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; I have Sky Broadband Mid (8MB) package and my connection is always slow. When i log onto the router, this ...

    1. #1
      YeahYeah08's Avatar
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      Need Serious Help... Mega Slow Connection!

      I have Sky Broadband Mid (8MB) package and my connection is always slow.
      When i log onto the router, this is what speed is says im getting!

      DownStream Connection Speed 128 kbps
      UpStream Connection Speed 128 kbps

      When i download things, my download speed is ALWAYS 13 kbps, the highest it has ever reached it 15 kbps.

      Can anyone help me on this?


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    3. #2
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      Re: Need Serious Help... Mega Slow Connection!

      Call sky, you seem to be on the wrong config. When did you get put onto Sky ADSL?

    4. #3
      YeahYeah08's Avatar
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      Re: Need Serious Help... Mega Slow Connection!

      September 2007

    5. #4
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      Re: Need Serious Help... Mega Slow Connection!

      Its done it ever since i got it i think, well for the first month it was ok... do you think i may have been capped?

    6. #5
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      Re: Need Serious Help... Mega Slow Connection!

      Will need to see your stats, can you log into the router and post your attenuation, SNR and down/ upstream speeds?

    7. #6
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      Re: Need Serious Help... Mega Slow Connection!

      A friend of mine (not on Sky ) ended up with a similar situation after moving her setup from one room to another.
      She had managed to connect her router to the telephone side of the ADSL filter.
      The house had a lot of dodgy extension wiring.
      What surprised me was that it worked at all!

      Just a thought


    8. #7
      YeahYeah08's Avatar
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      Re: Need Serious Help... Mega Slow Connection!

      You mean these right?



      ADSL Firmware Version A2pB023b.d20e
      Modem Status Connected
      DownStream Connection Speed 128 kbps
      UpStream Connection Speed 128 kbps
      VPI 0
      VCI 38

    9. #8
      YeahYeah08's Avatar
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      Re: Need Serious Help... Mega Slow Connection!

      I dont get it though, because my friend has the free sky broadband and her download speed is 1340 kbps, and she lives 1 mile further down the road from me... so it cant be anything to do with the exchange point (as shes further away from it)

    10. #9
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      Re: Need Serious Help... Mega Slow Connection!

      IT can be down to line conditions as much as distance. You didn't post what I asked for btw. Attenuation, synch and SNR

    11. #10
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      Re: Need Serious Help... Mega Slow Connection!

      Where are they on the router page then?

     

     
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