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    Help please for a total Noob

    This is a discussion on Help please for a total Noob within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi, I have had Sky Broadband for a few months now and everything has worked fine. I have been getting ...

    1. #1
      Huddo's Avatar
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      Help please for a total Noob

      Hi,

      I have had Sky Broadband for a few months now and everything has worked fine. I have been getting about 5-6Mb speed constantly.

      This was until a couple of days ago when I logged on and everythiong was going really slow. Every time I now swithch on I'm only getting about 500-600 kb/s download. This is the same for my main PC (wired) and my laptop which is wireless.

      Can anyone point me in the right direction as to what might be happening. I have noticed that my 'ping' has shot up and has been between 130-145 since I started to slow down, don't know if this is connected.

      I have run the speetest.net site and will hopefully post the results below if it works. If you need any other info then please tell me and please tell me how to obtain those details.


      http://

      Thanks in advance for any help that you can offer.


      HUDDO


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    3. #2
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      Re: Help please for a total Noob

      First thing first, are you connected to your main socket? Filters in place etc and have you tried changing the filter?
      After that get onto ethernet, log into 192.168.0.1 (user name admin, password sky) and post your attenuation, snr, upstream and downstream speeds as stated on the router page.

    4. #3
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      Re: Help please for a total Noob

      Quote Originally Posted by PaulSky View Post
      First thing first, are you connected to your main socket? Filters in place etc and have you tried changing the filter?
      After that get onto ethernet, log into 192.168.0.1 (user name admin, password sky) and post your attenuation, snr, upstream and downstream speeds as stated on the router page.



      Thanks PaulSky, yes everything is connected and is firmly in place.

      Here are the stats from my router

      System Up Time: 1:13:15

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 7747 8194 0 0 0 1:12:08
      LAN 8859 8292 0 0 0 1:13:15
      WLAN 0 0 0 0 0 1:12:53
      ADSL Link Downstream Upstream
      Connection Speed 8096 kbps 384 kbps
      Line Attenuation 43.0 db 26.5 db
      Noise Margin 9.4 db 13.0 db


      I will try and find a replacement filter and try that.



      Thanks


      HUDDO

    5. #4
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      Re: Help please for a total Noob

      Changed the filter and everything is still running really slow and speedtest.net result is the same low score !!




      HUDDO

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      Re: Help please for a total Noob

      Your router is synched at 8096kbps which is not slow, have you tried rebooting the router? Also any firewalls on the pc or anything like P2P running and when was the last time you did a thorough spyware/ virus scan?

    7. #6
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      Re: Help please for a total Noob

      Quote Originally Posted by PaulSky View Post
      Your router is synched at 8096kbps which is not slow, have you tried rebooting the router? Also any firewalls on the pc or anything like P2P running and when was the last time you did a thorough spyware/ virus scan?
      PaulSky, thanks again for your reply. Firewall hasn't changed in months and I did a complete scan last night and it found zero virus's etc.

      Sorry for my ignorance but what is P2P and how do I do a reboot of my router ?



      Thanks


      HUDDO

    8. #7
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      Re: Help please for a total Noob

      P2P is peer to peer software such as Limewire or eMule/eDonkey, etc (basically file sharing software for over the internet). Also any torrent packages running can eat bandwidth too.

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      Re: Help please for a total Noob

      Quote Originally Posted by djbobeb View Post
      P2P is peer to peer software such as Limewire or eMule/eDonkey, etc (basically file sharing software for over the internet). Also any torrent packages running can eat bandwidth too.


      Thanks, as far as I'm aware nothing like that is running. Didn't do anything different when it started running slow. Only use the main Pc for surfing the internet. One day it was fine, the next it's real slow and has been the last couple of days.


      Getting annoyed with it now !!!

      Cheers


      HUDDO

    10. #9
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      Re: Help please for a total Noob

      What firewall is it? You may think it hasn't changed but even the slightest corruption or change in a rules table can cause a major headache.

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      Re: Help please for a total Noob

      I did a test of mine too and here is what I got from Speedtest.net


      Here are the actual stats from my router:

      ADSL Link Downstream Upstream
      Connection Speed 4093 kbps 412 kbps
      Line Attenuation 39 db 11.5 db
      Noise Margin 15 db 19 db

      Sounds pretty much like you may have some sofware or something running on your PC that is maybe eating bandwidth. Does anybody else use your PC such as kids, etc, as these may be more likely to install the P2P software. Also do you have any other PCs that could be sharing the bandwidth of your router (maybe someone could be connecting a laptop to it over wireless?)

     

     
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