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    Very Very slow download speeds

    This is a discussion on Very Very slow download speeds within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; would this cap be why im only seeing 400kps? ive tried 3 different speed test sites & they are saying ...

    1. #11
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      Re: Very Very slow download speeds

      would this cap be why im only seeing 400kps?
      ive tried 3 different speed test sites & they are saying the same speed.
      if it is capped, can i get it removed? also, they said as ill running approx 5mtr ext cable from my master socket to the router, it should speed up after 48hrs if i go wireless & plug router straight into the master socket, is this right?


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    3. #12
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      Re: Very Very slow download speeds

      Can you post your stats with the router in the master socket please,
      idealy you should keep router in the master socket and use a 5m ethernet
      cable instead wireless should be a last option really as it has its own set of
      issues

      Also is your phone line sorted now, there is no point calling sky to remove
      speed caps if you have any noise on your line otherwise you will end up with
      dropouts.

    4. #13
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      Re: Very Very slow download speeds

      ppp0 Link encap:Point-Point Protocol
      inet addr:90.194.105.38 P-t-P:82.108.0.75 Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
      RX packets:12242 errors:0 dropped:0 overruns:0 frame:0
      TX packets:10314 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:11295139 (10.7 MiB) TX bytes:2337177 (2.2 MiB)

      Uptime 43005.39 42911.34
      Wan up 40286.82 40237.71
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 704 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 26.0 20.0
      Attn(dB): 54.0 31.5
      Pwr(dBm): 16.2 12.3
      Max(Kbps): 960 1064
      Rate (Kbps): 704 448
      G.dmt framing
      K: 23(0) 15
      R: 16 16
      S: 8 8
      D: 4 4
      ADSL2 framing
      MSGc: 1 1
      B: 57 15
      M: 4 8
      T: 1 1
      R: 16 16
      S: 4.2758 9.0000
      L: 464 128
      D: 8 4
      Counters
      SF: 1723093 1723138
      SFErr: 43 0
      RS: 14646298 14645653
      RSCorr: 803 0
      RSUnCorr: 112 0

      HEC: 40 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 48637977 0
      Data Cells: 267964 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 116 0
      SES: 9 0
      UAS: 24 0
      AS: 29294

      INP: 1.10 2.00
      PER: 1.87 1.96
      delay: 8.55 9.00
      OR: 29.93 28.44

      Bitswap: 0 0

      Total time = 11 hours 56 min 45 sec
      SF = 2527675
      CRC = 1077
      LOS = 1
      LOF = 9
      ES = 116
      Latest 1 day time = 11 hours 56 min 45 sec
      SF = 2527675
      CRC = 1077
      LOS = 1
      LOF = 9
      ES = 116
      Latest 15 minutes time = 11 min 45 sec
      SF = 41418
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1
      Previous 15 minutes time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52982
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 1
      Last Retrain Reason: 1



      Does this help in diagnosing? why do they cap people & can i get this lifted?

    5. #14
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      Re: Very Very slow download speeds

      It seems to me you had or still have a line issue, if your sure the
      line is okey now keep the router in the main socket and call sky

      They have probably capped the line when you called last to try to
      give you a stable connection, but going from your stats if you leave
      the router where it is and have no intermittent line noise then with
      the cap lifted you should get around 3-4mb

    6. #15
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      Re: Very Very slow download speeds

      ive now got this:

      ppp0 Link encap:Point-Point Protocol
      inet addr:90.197.226.36 P-t-P:82.108.0.75 Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
      RX packets:17767 errors:0 dropped:0 overruns:0 frame:0
      TX packets:14773 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:15851881 (15.1 MiB) TX bytes:3323088 (3.1 MiB)

      Uptime 9327.03 9226.24
      Wan up 25.29 13.84
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 1728 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 15.8 20.0
      Attn(dB): 54.0 31.5
      Pwr(dBm): 16.6 12.2
      Max(Kbps): 1888 1072
      Rate (Kbps): 1728 448
      G.dmt framing
      K: 55(0) 15
      R: 16 16
      S: 4 8
      D: 8 4
      ADSL2 framing
      MSGc: 1 1
      B: 59 15
      M: 4 8
      T: 1 1
      R: 16 16
      S: 4.2666 9.0000
      L: 480 128
      D: 8 4
      Counters
      SF: 91626 91627
      SFErr: 7 0
      RS: 1557646 777826
      RSCorr: 174 0
      RSUnCorr: 30 0

      HEC: 6 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 6348254 0
      Data Cells: 202896 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 31 0
      SES: 8 0
      UAS: 24 0
      AS: 1557

      INP: 1.06 2.00
      PER: 1.86 1.96
      delay: 8.53 9.00
      OR: 30.00 28.44

      Bitswap: 0 0

      Total time = 2 hours 35 min 26 sec
      SF = 546633
      CRC = 958
      LOS = 1
      LOF = 9
      ES = 31
      Latest 1 day time = 2 hours 35 min 26 sec
      SF = 546633
      CRC = 958
      LOS = 1
      LOF = 9
      ES = 31
      Latest 15 minutes time = 5 min 26 sec
      SF = 19175
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52982
      CRC = 7
      LOS = 0
      LOF = 0
      ES = 6
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52037
      CRC = 928
      LOS = 1
      LOF = 9
      ES = 11
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52864
      CRC = 9
      LOS = 0
      LOF = 0
      ES = 4
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52982
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 1
      Last Retrain Reason: 1

      Will sky remove the cap if i ask them or will they keep it on there due to trafiic etc?

    7. #16
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      Re: Very Very slow download speeds

      You really need to call them and complain your speed has dropped
      you might have DLM ongoing on that line at the moment which would
      explain the speed changes

      So call Sky make sure you make it clear that the router is in the test
      socket fight your way to CST and see if they will set your target noise margin
      to around 7db

      and call between 4-11 as theres more uk agents working

    8. #17
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      Re: Very Very slow download speeds

      Ive just moved my master socket to where the line comes into the house with a faceoff box. i cant use the test socket on it though for some reason as my cable has 5 wires, my dads one is just connected with a solid orange wire & one solid blue wire. ive connected all 4 of them to the bottom half which you can remove.

      this is now what ime getting:

      Uptime 984.54 950.35
      Wan up 385.37 368.85
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 2400 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 10.8 20.0
      Attn(dB): 54.0 31.5
      Pwr(dBm): 18.3 12.1
      Max(Kbps): 2688 1080
      Rate (Kbps): 2400 448
      G.dmt framing
      K: 76(0) 15
      R: 16 16
      S: 2 8
      D: 16 4
      ADSL2 framing
      MSGc: 1 1
      B: 91 15
      M: 2 8
      T: 1 1
      R: 16 16
      S: 2.1739 9.0000
      L: 736 128
      D: 16 4
      Counters
      SF: 23186 23126
      SFErr: 0 0
      RS: 788336 196571
      RSCorr: 6 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 2231296 0
      Data Cells: 219151 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 40 0
      SES: 37 0
      UAS: 207 0
      AS: 394

      INP: 1.39 2.00
      PER: 1.90 1.96
      delay: 8.69 9.00
      OR: 29.44 28.44

      Bitswap: 0 0

      Total time = 16 min 24 sec
      SF = 39995
      CRC = 3501
      LOS = 33
      LOF = 59
      ES = 40
      Latest 1 day time = 16 min 24 sec
      SF = 39995
      CRC = 3501
      LOS = 33
      LOF = 59
      ES = 40
      Latest 15 minutes time = 1 min 24 sec
      SF = 4956
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 35039
      CRC = 3501
      LOS = 33
      LOF = 59
      ES = 40
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 1
      Last Retrain Reason: 1

      Is this getting any better? ive also put my router going to the master socket with my phone & running wireless to the pc upstairs.

      i know im a pain, but i do appreciate your help. btw, the old master socket didnt have a removable faceplate but was also connected using all the wires.

      thanks

    9. #18
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      Re: Very Very slow download speeds

      If I understand you have connected the incoming cables to the faceplate
      not to the A&B terminals thats bad, have you bought a new NTE5 master socket?

      if so you need to find the active two cables on the BT cable and connect them to the A&B terminals these will be the cables
      you have in 2 and 5 in the faceplate then remove the other cables from the faceplate as there unused
      Last edited by dsldude; 05-07-08 at 09:34 PM.

    10. #19
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      Re: Very Very slow download speeds

      sorry, i realised what i put. i have connected just 2 cables to A & B screw points. i now can use the test socket if i need to. is this correct? teh cables are not slolid colours. i have connected the Blue iwth white bits to one point & a white one with blue bits to teh other (i think)
      Just done an online speed test & its showing 3mbs. could this be a result of DLM action on my line? my router still show 3.5mbs. i also have a crystal clear phone line too, i used to get a hissing sound throught the call.

    11. #20
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      Re: Very Very slow download speeds

      Sounds like your winning now, lets have 1 more lot of router
      stats, it certainly sounds like you have the wiring right now
      if you dont have any extensions connected to the faceplate
      then the master socket is fine you wont need to leave it in
      test socket permanently
      Last edited by dsldude; 05-07-08 at 11:28 PM.

     

     
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