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    Very slow connection :(

    This is a discussion on Very slow connection :( within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; my router stats... System Up Time: 20:43:16 Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN PPPoA ...

    1. #1
      Slippy's Avatar
      Slippy is offline Sky User Member
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      Very slow connection :(

      my router stats...

      System Up Time: 20:43:16
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 332491 380288 0 59800 169579 20:41:45
      LAN 15 0 0 0 0 20:43:16
      WLAN 385322 337675 0 176749 61938 20:42:54

      ADSL Link Downstream Upstream
      Connection Speed 1536 kbps 576 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 7.3 db 7.0 db

      if anyone can help i would be eternally greatful.


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Very slow connection :(

      Thats quite a high attenuation, how far from the exchange are you? Also how many telephone sockets are there on your tel line?

    4. #3
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      Re: Very slow connection :(

      i am two miles from the exchange.
      and i have one socket in my house.

      can i get a better speed?

    5. #4
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      Re: Very slow connection :(

      Doubtful. On G.DMT the Sky router reports a maximum attenuation of 63.5db i.e. yours could be even higher. If it is "only" 63.5 then an exceptionally quiet line might support 3meg, the average would be around 1.5-2meg.

      To find out what is possible you need to do a comparison connection using the test socket which you will find hidden inside your master, assuming you have an NTE5 master socket.

    6. #5
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      Re: Very slow connection :(

      Find a line fault with BT 17070

      One problem that can effect your broadband connection is a noisy or crackly line.
      The BT test number 17070 can be used to check the line works and is free from noise.
      It will do a quiet line test, option 2 (allows you to listen for noise)
      plug one phone into the test socket with no extensions

      If the have found that the line is faulty, then you can contact BT faults on 151

    7. #6
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      Re: Very slow connection :(

      But dont mention Broadband though, just mention phone call noise. However as Saturday says the best way to check is to do a comparison from the test socket.

     

     

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