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    anyone make sense of these stats?

    This is a discussion on anyone make sense of these stats? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; what kind of things should i be saying to sky, to make them sit up a little?...

    1. #11
      colinwarren's Avatar
      colinwarren is offline Sky User Member
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      Re: anyone make sense of these stats?

      what kind of things should i be saying to sky, to make them sit up a little?


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    3. #12
      richone54's Avatar
      richone54 is offline Sky User Member
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      Re: anyone make sense of these stats?

      i'd use the kana form and put the stats i have highlighted in, your router keeps connecting higher than it's max.

    4. #13
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      IWasNotTheEnemy is offline Sky User Member
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      Re: anyone make sense of these stats?

      possible DLM is the issue here, upstream shouldn't normally be that low (SNR i mean) so might be something wrong...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #14
      colinwarren's Avatar
      colinwarren is offline Sky User Member
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      Re: anyone make sense of these stats?

      Thanks for the advice, i have filled out the form with sky and await a response, presently, if i have any feedback that i am not sure of i will ask for your considered advice once more,
      many thanks

    6. #15
      colinwarren's Avatar
      colinwarren is offline Sky User Member
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      Re: anyone make sense of these stats?

      Thanks for all your help, and for all those who experience probs here is the feedback i have got, plus a seemingly different speed from before!!!

      Thank you for contacting Sky Broadband Technical Support.

      I have collaborated with our Customer Solutions department, who have re-configured the settings on your broadband line in order to stabilise the connection. They have determined that your router may be faulty, and a replacement has been ordered. Please monitor your connection for the next 72hrs, and if you continue to experience any issues, feel free to contact us again.

     

     
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