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    slow download speed

    This is a discussion on slow download speed within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi everyone. HELP PLEASE I am getting awfully slow download speeds. I am on connect, not working through the main ...

    1. #1
      ianctodd's Avatar
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      slow download speed

      Hi everyone.

      HELP PLEASE

      I am getting awfully slow download speeds. I am on connect, not working through the main socket (by choice). I am not wireless and understand that I wuill suffer a drop. However I am content with 2 - 3 mbps that I have been getting. Over the past few days however things have been really slow. Numerous speedtests (including through the main and test socket) have revealed download speeds of only 328kbps. Sky say that the router stats are normal and that it must be the sites I am using. I am sceptical to say the least. My stats are below. Any help gratefully received. Thanks


      DownStream Connection Speed 2624
      UpStream Connection Speed 448
      Last edited by Saturday; 05-04-08 at 12:21 AM. Reason: Removed IP info


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: slow download speed

      firstly, edit the post to remove your IP as anyone could be looking here...

      secondly, sync speed is the 2.5Mbps so guessing the issues is noise on the line...

      you really need to try the master to rule it out...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: slow download speed

      Try this Test Result as sky cannot argue as they can get the speed test results at there end but you must do this in the test socket.

    5. #4
      ianctodd's Avatar
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      Re: slow download speed

      Thanks for the tips and the editing. I will give it a go.

    6. #5
      ianctodd's Avatar
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      Re: slow download speed

      tried the tests through the test socket again and speed increased to 336 kbps. Wow!

    7. #6
      -Paul's Avatar
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      Re: slow download speed

      Hi Ian,
      Get your CP (Comms Provider) to test your line, as IANTE said, you need a Master Socket, near your Router, even better, a Frontplate 2000 (no need for filters elsewhere)
      Good luck
      -Paul

    8. #7
      ianctodd's Avatar
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      Re: slow download speed

      Thanks for all your help. Quick call to Sky resulted in new router (Netgear). Speeds back up to previous.

      Thanks again

     

     

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