Sky max and disconnections

[PhillipH]

Hello, I have been on sky max for over a month now and i feel that im getting a bad service. Is there any advice anyone can give to help?

Speed test:



The main problem is that after 6pm i suffer at least a disconnect every hour. Using the sky router i got with the package.

Heres some stats from my router:

ADSL Firmware Version 6.02.01.00
Modem Status Connected
DownStream Connection Speed 6048 kbps
UpStream Connection Speed 768 kbps
VPI 0
VCI 38

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time

WAN PPPoA 7269 8457 0 2669 14799 00:10:47
LAN 100M/Full 8859 7557 0 13429 2609 00:12:18
WLAN 11M/54M 64 0 0 20 0 00:12:04
ADSL Link Downstream Upstream
Connection Speed 6048 kbps 768 kbps
Line Attenuation 42 db 12.5 db
Noise Margin 1 db 6 db

Anything there that could be causing it? im no expert so be gentle please

[Saturday]

The main problem is that after 6pm i suffer at least a disconnect every hour. Using the sky router i got with the package.

Looking at your stats, you have a terribly low noise margin and this is almost certainly the cause of your problem.

"Bad service"? No, nothing to do with Sky. I'm afraid your line is noisy and it's down to you to sort it out.

Start off by reading the first sticky in my signature which explains noise margin etc. Then go to the cabling and faceplate help forum for info on diagnosing and fixing line issues. If you have any questions/problems, post back.

[Monday]

downstream of 1DB? How did you manage to stay online with the V1 router

[Saturday]

Where does the OP say (and why do you think) that it's a V1 router?

[eyemdee]

^^^ Possibly read it in his profile. Must be wrong after just a month?

[PhillipH]

Thanks for the replies.

So far ive changed some cables and now get results:

ADSL Link Downstream Upstream
Connection Speed 5920 kbps 768 kbps
Line Attenuation 43 db 12 db
Noise Margin 4 db 14 db

The downstream noise margin keeps moving around 1 to 4. The upstream is a steady 14.

Yeah sorry i probably do have the wrong router in my profile, says on the box netgear adsl2+

[Saturday]

Possibly read it in his profile.

Ah - didn't notice that. I saw the ADSL firmware version number in the stats and could see that it wasn't a V1 router.

[Saturday]

So far ive changed some cables and now get results:

Can you be a bit more specific? Whatever you've done doesn't seem to have helped.

If you reboot the router what does the noise margin immediately change to?

[PhillipH]

it now drops to 2147483646 db or 0 db, which is i believe a d/c? although im still connected...

Ive started a line check with BT.

Currently im going through the points made on this site:

Forums - Connection dropping. - PC Advisor

[PhillipH]

Rebooted again and:

ADSL Link Downstream Upstream
Connection Speed 5792 kbps 768 kbps
Line Attenuation 43 db 12.5 db
Noise Margin 3 db 6 db

hovers between 1 and 3.

Im going to see if the line check ive done with BT brings up anything.