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    Help with poor download speeds please?

    This is a discussion on Help with poor download speeds please? within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; System Up Time 26:54:27 Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN PPPoA 54900 66553 0 ...

    1. #1
      moldirox's Avatar
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      Help with poor download speeds please?

      System Up Time 26:54:27
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 54900 66553 0 170 1173 16:43:32
      LAN 10M/100M 2078 0 0 6 0 26:54:25
      WLAN 11M/54M 133093 112071 0 1374 218 26:54:15


      ADSL Link Downstream Upstream
      Connection Speed 2720 kbps 768 kbps
      Line Attenuation 54.0 db 31.5 db
      Noise Margin 7.7 db 11.0 db


      Does anyone have any suggestions to help me with my poor sky max speeds please?

      Thanks


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    3. #2
      chrisypea's Avatar
      chrisypea is offline Sky User Member
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      Re: Help with poor download speeds please?

      Hey again

      Your downspeed sync to the exchange is significantly higher than the results you are getting from speedtest.net and so you should be able to make improvents on this speed.

      However, your high line attenuation (due to your long wired distance from the exchange) means you will never get anywhere near the advertised speeds for max.

      Are you connecting wirelessly or wired?

      Also, am I right in thinking you mentioned you tweaked your TCP/IP settings on the other thread?

      Last question, what colour is your router?

    4. #3
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      Re: Help with poor download speeds please?

      Hi again!

      Thanks for your reply.

      I am connecting wirelessly and yes I did tweak my settings with tcp optimiser.
      My router is the netgear one that came with sky - white with silver edging strip all around - ???

      By the way, my speed does improve and then drop alot.

    5. #4
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      Re: Help with poor download speeds please?

      could you post some detailed stats

      (see second link in my sig)

    6. #5
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      Re: Help with poor download speeds please?

      To make sure this isn't a wireless issue, could you please connect through a wire and see if the speed increases?

    7. #6
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      Re: Help with poor download speeds please?

      Detailed stats - I hope :

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 2720 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.3 11.0
      Attn(dB): 54.0 31.5
      Pwr(dBm): 17.9 12.5
      Max(Kbps): 3072 992
      Rate (Kbps): 2720 768
      G.dmt framing
      K: 86(0) 25
      R: 16 16
      S: 2 8
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 86 25
      M: 2 8
      T: 1 1
      R: 16 16
      S: 2.1839 8.6153
      L: 696 208
      D: 64 8
      Counters
      SF: 6621771 6621769
      SFErr: 3695 784
      RS: 225140244 56285036
      RSCorr: 22446044 20386
      RSUnCorr: 8079 0

      HEC: 3325 556
      OCD: 0 154
      LCD: 0 10
      Total Cells: 722143036 0
      Data Cells: 2999432 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 299 0
      SES: 79 0
      UAS: 21 0
      Total time = 1 days 7 hours 16 min 38 sec
      SF = 6621771
      CRC = 3695
      LOS = 23
      LOF = 0
      ES = 299
      Latest 1 day time = 7 hours 16 min 38 sec
      SF = 1541040
      CRC = 29
      LOS = 7
      LOF = 0
      ES = 18
      Latest 15 minutes time = 1 min 38 sec
      SF = 5763
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5080731
      CRC = 3666
      LOS = 16
      LOF = 0
      ES = 281
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 24
      LOS = 0
      LOF = 0
      ES = 14
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 3
      LOS = 2
      LOF = 0
      ES = 1

      and I will try wired as soon as poss

    8. #7
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      Re: Help with poor download speeds please?

      wired test should show improvements,
      out of interest where is your router plugged in (extention/master socket/test soclket?)

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      Re: Help with poor download speeds please?

      It is plugged into master socket

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      Re: Help with poor download speeds please?

      Stats aren't too bad. Not a major ammount of errors. As richone says, a wired connection should yield an improvement. What sort of signal strength are you receiving on the wireless?

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      Re: Help with poor download speeds please?

      I am getting fluctuating signal strengths, but this does not always reflect the download speed if you understand what I mean. My speed can be 11mbps with 3 out of 5 bars of connection on the signal strength, rated good, but the actual download speed on the pc can appear slow.

      Sometimes, I do get full signal strength with excellent on the signal strength and other times, low with poor signal strenth. It can and does fluctuate continuously, and can drop from excellent to low within seconds.

      I hope I have explained this ok?

     

     
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