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    seriously poor connection speed

    This is a discussion on seriously poor connection speed within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Originally Posted by nomy ADSL Link Downstream Upstream Connection Speed 2624 kbps 64 kbps Line Attenuation 48.0 db 28.0 db ...

    1. #11
      eyemdee's Avatar
      eyemdee is offline Sky User Member
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      Re: seriously poor connection speed

      Quote Originally Posted by nomy View Post
      ADSL Link Downstream Upstream
      Connection Speed 2624 kbps 64 kbps
      Line Attenuation 48.0 db 28.0 db
      Noise Margin 18.2 db 6.0 db
      Those are seriously strange stats, particularly the upload!

      Have a look at post 3 in this thread. I don't think it is the same problem as yours but you never know whether the fix might work.

      It appears that by changing your line condition you trick the exchange equipment into recalibrating it. Nothing to lose?


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    3. #12
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      Re: seriously poor connection speed

      I am connected via a quality extension cable (10 mtr) into the master socket. I know it's best to avoid extensions, but nothing has changed in the last year that I've had this system with no new cables or filters being used
      can i suggest you do a comparison from the test socket (i have seen before where people have said "nothing has changed" and yet when extention removed there are improvements)

    4. #13
      nomy's Avatar
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      Re: seriously poor connection speed

      Thanks for your advice, I'll try them both tomorrow and report back. I can live with a poorish download of 2-3mb, but you're right, the upload is ridiculous! Plus the fact that SKY say they cannot do anything before whatever the BT problem is gets sorted...whenever the hell that may be.

      Just checked my router, and I have done nothing whatsoever all day since I posted my previous stats, these are now the results:

      System Up Time 10:24:52
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 58396 116992 0 223 2336 10:24:31
      LAN 10M/100M 126039 67200 0 2416 272 10:24:50
      WLAN 11M/54M 611 0 0 5 0 10:24:40


      ADSL Link Downstream Upstream
      Connection Speed 2464 kbps 448 kbps
      Line Attenuation 15.5 db 27.0 db
      Noise Margin 16.6 db 9.0 db

      That's what keeps happening

      Cheers.
      Last edited by nomy; 06-01-08 at 10:39 PM. Reason: Router update info

    5. #14
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      Re: seriously poor connection speed

      Quote Originally Posted by nomy View Post
      ADSL Link Downstream Upstream
      Connection Speed 2464 kbps 448 kbps
      Line Attenuation 15.5 db 27.0 db
      Noise Margin 16.6 db 9.0 db

      That's what keeps happening

      Cheers.
      Stranger and stranger. I believe the 15.5 db downstream attenuation is a known router firmware bug but the upload now looks normal. Definitely looks like a Connect (BT) issue.

      EDIT: Looking at the router uptime it must have resync'd around midday today. Any clues in the log?
      Last edited by eyemdee; 06-01-08 at 11:41 PM. Reason: Addition

    6. #15
      nomy's Avatar
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      Re: seriously poor connection speed

      No, nothing at all. Just my router reboot about half an hour before I took the stats i previously gave showing an upsteam of 64k, then my latest login which showed it had mysteriously fixed itself! See below.

      Sun, 2008-01-06 12:12:59 - Router start up
      Sun, 2008-01-06 22:37:31 - Administrator login successful - IP:192.168.0.2

      I've since tried your suggestions eyemdee, but with no change to my 128k upload today! Thanks anyway. I've also just finished hauling my pc next to the BT socket and linked direct, again with no effect. At least it's 128 today....whoopee!

    7. #16
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      Re: seriously poor connection speed

      Is your PC etc still on the test socket? If so call Sky Tech support while it is and get it looked at.

    8. #17
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      Re: seriously poor connection speed

      Quote Originally Posted by PaulSky View Post
      Is your PC etc still on the test socket? If so call Sky Tech support while it is and get it looked at.
      That's the problem...they say there is some kind of 'issue' with the Connect service which may or may not be causing my problems, and they can't - or won't - do any tests until that's sorted. It's been an issue since Dec 8th and they have no idea when it will be fixed.

    9. #18
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      Re: seriously poor connection speed

      There has been an issue with connect since December but I didn't think it was impacting speed just the ability to actually browse at all. Your issue isn't the one listed on our status page so you should be getting troubleshot for slow speeds as normal unless something else is going on at your exchange.
      T1 aren't really supposed to be troubleshooting issues in browsing on connect but I would have thought that since you can browse and it's just a speed issue that you would be getting troubleshot as normal. Are you able to load pages on the connection or is everything timing out for you?

    10. #19
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      Re: seriously poor connection speed

      No, normal web usage is fine. The only reason I even noticed a problem was when I was sending a 4mb email attachment and it was taking soooo long!

      But when I called India...sorry, SKY Tech services yesterday, I explained about my upload speed and she just told me that there was nothing they could do while there was an unresolved BT problem etc.

    11. #20
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      Re: seriously poor connection speed

      its not india - its the philipines
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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