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    Help ...My NEW line stats

    This is a discussion on Help ...My NEW line stats within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi Iíve recently had my bad line replaced by BT . Originally my downstream line attenuation was 56dp which you ...

    1. #1
      richypat07's Avatar
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      Help ...My NEW line stats

      Hi
      Iíve recently had my bad line replaced by BT. Originally my downstream line attenuation was 56dp which you can see below has dropped to 15.5db but my connection speed has not changed. Is this because sky have fixed my speed due to my bad line??
      Do i need to contact sky to Ďresyncí or Ďtestí my line (sorry bit of a noob).
      Any help/advise much appreciated.
      Richy


      System Up Time 14:49:48
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 609234 872117 0 2015 18296 14:49:02
      LAN 10M/100M 21397 0 0 32 0 14:49:46
      WLAN 11M/54M 871478 470946 0 18512 2317 14:49:36


      ADSL Link Downstream Upstream
      Connection Speed 4096 kbps 768 kbps
      Line Attenuation 15.5 db 31.5 db
      Noise Margin 9.0 db 12.0 db


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    3. #2
      PaulSky's Avatar
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      Re: Help ...My NEW line stats

      You SNR/ Noise margin is still low, the attenuation is good but there is still something not right on the line. How is the router connected, are there any extension lines in place, are filters in place on all outlets that have something plugged into them?

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      Re: Help ...My NEW line stats

      Quote Originally Posted by PaulSky View Post
      You SNR/ Noise margin is still low, the attenuation is good but there is still something not right on the line. How is the router connected, are there any extension lines in place, are filters in place on all outlets that have something plugged into them?

      Thanks for your reply!
      My noise margin has increased from around 7. Bt replaced my 'white box' with a new type with filter intergrated. I dont have any extension leads router is at white box and connected along with sky+ and phone.

      I'll retest with sky+ disconnected.

      With the improvement i've seen do you think sky will adjust or recheck my connection speed?

      Thanks

      No change with shy and phone disconnected!!
      Last edited by richypat07; 28-12-07 at 08:23 AM.

    5. #4
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      Re: Help ...My NEW line stats

      Any changes they make to your config will not be dramatic speed wise. BT have fitted a pre-filtered plate? I take it that it is a proper test socket back box with a pre-filtered front, if it is then you have a test socket you can check to make sure that the faceplate is working properly, try the test socket with just the router plugged into a filter, if the readings are the same there is not much you can do about the SNR/ noise margin.
      You can of course call Tech support and tell them you were previously capped and would like to go through checks for slow connection so that CST can check your setup and remove the cap if possible.

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      Re: Help ...My NEW line stats

      Quote Originally Posted by PaulSky View Post
      Any changes they make to your config will not be dramatic speed wise. BT have fitted a pre-filtered plate? I take it that it is a proper test socket back box with a pre-filtered front, if it is then you have a test socket you can check to make sure that the faceplate is working properly, try the test socket with just the router plugged into a filter, if the readings are the same there is not much you can do about the SNR/ noise margin.
      You can of course call Tech support and tell them you were previously capped and would like to go through checks for slow connection so that CST can check your setup and remove the cap if possible.
      Thanks i'll let you know how i get on

    7. #6
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      Re: Help ...My NEW line stats

      Downstream attenuation of 15.5db is not a true reading but a bug in the router.
      Reboot your router and measure your stats again, sorry to be a kill joy.


     

     

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