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    Slow connection on Connect

    This is a discussion on Slow connection on Connect within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi Guys, Wondering if anyone can help me with my connection speed. I have just gone live with Sky Connect ...

    1. #1
      chrisstevens's Avatar
      chrisstevens is offline Sky User Member
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      Slow connection on Connect

      Hi Guys, Wondering if anyone can help me with my connection speed.

      I have just gone live with Sky Connect and I am getting my router(Sagem) syncing at 3584 however on most speedtests I am performing I only get around 700kbps.

      I have run the optimiser and that has made no difference.

      Here are my stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 10592 12311 0 0 80 0:29:38
      LAN 15 0 0 0 0 0:30:24
      WLAN 15572 13385 0 140 0 0:30:02
      ADSL Link Downstream Upstream
      Connection Speed 3584 kbps 448 kbps
      Line Attenuation 39.0 db 20.5 db
      Noise Margin 11.6 db 21.0 db


      TIA


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    3. #2
      moleman's Avatar
      moleman is offline Sky User Member
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      Re: Slow connection on Connect

      Chris, Have you tried from your test socket as per Sky User - The unofficial support forum for everything Sky! How to test your Master Socket. Also do you have filters on all the devices plugged into your extensions, including your sky box?

    4. #3
      chrisstevens's Avatar
      chrisstevens is offline Sky User Member
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      Re: Slow connection on Connect

      Filters are on every socket and I have tested my connection on the test socket. This caused my router to sync at 4416 but it did not effect my speed from any speed tests still aroun 720kbps.

      Do sky cap your connection for a while for testing purposes? My activation date was the 18th Dec.

    5. #4
      moleman's Avatar
      moleman is offline Sky User Member
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      Re: Slow connection on Connect

      As you are on connect I believe sky have no control over your settings as its a BT service. It does have a 10 day training period. I would like to see what some of the other regular posters on here have to say about your stats as I have little experience of connect. Sorry I can't help more.

     

     

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