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    Slow speeds

    This is a discussion on Slow speeds within the Speed tests and how to get better results forums, part of the Sky Broadband help and support category; Hi, been reading through everyones elses speed issues, so thought I would add mine! I have connected to Sky BB ...

    1. #1
      fraser80's Avatar
      fraser80 is offline Sky User Member
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      Slow speeds

      Hi, been reading through everyones elses speed issues, so thought I would add mine! I have connected to Sky BB for about a month and a half and was getting a half decent 3mb download. For the past 2 weeks though my speeds have been a joke - 1mb if I'm lucky, but most of the time I can't even go on the net and Xbox live.

      I'm in a new build flat and most of the speedcheckers only say I can get .5 -1mb speeds, but I was getting faster. I'm not even far from the exchange, so I put these speed results down to it being a brand new flat.

      Anyway, I've taken a screen grab of my router stats - can anyone tell me if they are any good?

      Cheers
      Attached Thumbnails Attached Thumbnails Slow speeds-router_stats.jpg  


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    3. #2
      eyemdee's Avatar
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      Re: Slow speeds

      ^^^ Those stats do not show a lot apart from a 4.4Mbps connection - you need to post your detailed stats using the utility in the Router stats section of the forum for further advice.

    4. #3
      fraser80's Avatar
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      Re: Slow speeds

      Cheers. I have used one of the tools and copied the results below....

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 4352 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 5.7 13.0
      Attn(dB): 52.0 31.5
      Pwr(dBm): 18.9 2.8
      Max(Kbps): 4928 1024
      Rate (Kbps): 4352 416
      G.dmt framing
      K: 137(0) 14
      R: 16 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 137 14
      M: 1 16
      T: 1 1
      R: 16 16
      S: 1.1159 17.0666
      L: 1104 120
      D: 64 8
      Counters
      SF: 24993 24991
      SFErr: 5226 0
      RS: 1699590 106211
      RSCorr: 379027 0
      RSUnCorr: 250608 0

      HEC: 5227 0
      OCD: 615 2
      LCD: 0 0
      Total Cells: 4023188 0
      Data Cells: 9154 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 180 0
      SES: 111 0
      UAS: 25 0
      Total time = 7 min 43 sec
      SF = 24993
      CRC = 5226
      LOS = 3
      LOF = 0
      ES = 180
      Latest 1 day time = 7 min 43 sec
      SF = 24993
      CRC = 5226
      LOS = 3
      LOF = 0
      ES = 180
      Latest 15 minutes time = 7 min 43 sec
      SF = 24993
      CRC = 5226
      LOS = 3
      LOF = 0
      ES = 180
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

    5. #4
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      Re: Slow speeds

      ^^^ Your SNR (noise margin) is on the point of dropping the connection and you are getting 20% errors in just 7 minutes connected which will slow it down anyway.

      Something must have changed with your line to cause more noise. Have you added an extension, or bought a new 'phone, or changed anything around the time the problem started? Can you try plugging the router into the test socket behind the faceplate of the master socket and post again to see if that makes any difference.

    6. #5
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      Re: Slow speeds

      Everythings been the same since I got broadband, nothings changed. I have 3 phone sockets, but one of them is wired wrong, so it's not in use (should be for sky box). I do have 3 dect phones, but none are near the router and I had them before my speed dropped.

      I'll plug the router into the test socket when I get back from work tonight and see what happens.

      Cheers

    7. #6
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      Re: Slow speeds

      I've had it plugged into the test socket for a couple of hours, do these stats look any better?

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 4128 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 11.1 13.0
      Attn(dB): 52.0 31.5
      Pwr(dBm): 19.3 1.6
      Max(Kbps): 4704 1088
      Rate (Kbps): 4128 416
      G.dmt framing
      K: 130(0) 14
      R: 16 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 130 14
      M: 1 16
      T: 1 1
      R: 16 16
      S: 1.1221 17.0666
      L: 1048 120
      D: 64 8
      Counters
      SF: 250124 250122
      SFErr: 1 0
      RS: 17008484 1063018
      RSCorr: 50337 0
      RSUnCorr: 2 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 41402677 0
      Data Cells: 943939 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 7 0
      SES: 6 0
      UAS: 25 0
      Total time = 1 hours 11 min 31 sec
      SF = 250124
      CRC = 1
      LOS = 7
      LOF = 0
      ES = 7
      Latest 1 day time = 1 hours 11 min 31 sec
      SF = 250124
      CRC = 1
      LOS = 7
      LOF = 0
      ES = 7
      Latest 15 minutes time = 11 min 31 sec
      SF = 40639
      CRC = 1
      LOS = 1
      LOF = 0
      ES = 2
      Previous 15 minutes time = 15 min 0 sec
      SF = 52989
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 1
      LOF = 0
      ES = 1
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 1
      LOF = 0
      ES = 1
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 50635
      CRC = 0
      LOS = 4
      LOF = 0
      ES = 3

    8. #7
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      Re: Slow speeds

      Yes much better, there is somthing wrong with your house's wireing somewhere...

    9. #8
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      Re: Slow speeds

      Quote Originally Posted by fraser80 View Post
      I've had it plugged into the test socket for a couple of hours, do these stats look any better?

      Down Up
      SNR (dB): 11.1 13.0
      Attn(dB): 52.0 31.5
      Pwr(dBm): 19.3 1.6
      Max(Kbps): 4704 1088
      Rate (Kbps): 4128 416

      Total time = 1 hours 11 min 31 sec
      SF = 250124
      CRC = 1
      LOS = 7
      LOF = 0
      ES = 7
      In a word, yes. Only one CRC error in 1 hour 11 minutes compared with 5226 in 7 minutes on your previous stats! Also your noise margin has gone up from 5.7 to 11.1 albeit on a slightly lower sync speed.

      This looks like there is a problem with your extension wiring and/or DECT phones. First thing to do is disconnect any wires from terminal 3 of the faceplate as they are not needed, Then try connecting with/without telephones etc. plugged in and watch the noise margin to try and rule out what else may be causing the line noise.

    10. #9
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      Re: Slow speeds

      Ur faulty socket probably to blame, get it disconnected or pay for BT to fix it.
      It doesn't get better than this band lol

    11. #10
      fraser80's Avatar
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      Re: Slow speeds

      Thanks for the help, I'll see if I find out what's causing the noise on the line

     

     

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